Karissa Gutierrez | Page 2

Everyone, from the moment we walked in gave us an excellent experience. Furthermore, of all the Dallas area Toyota dealers, they were the only one that gave their extra effort to search the regio excellent experience. Furthermore, of all the Dallas area Toyota dealers, they were the only one that gave their extra effort to search the region for the car we wanted! More

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My salesperson was great however in speaking with her manager over trade in apprasial he was extremely rude / short and hung up on me. manager over trade in apprasial he was extremely rude / short and hung up on me. More

by donnygray48 Verified Customer Verified Customer

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They generally over promise under deliver the last 2 times they said “we are waiting for your car wash, you are next in line” 2 hours later got my car back, no car wash. times they said “we are waiting for your car wash, you are next in line” 2 hours later got my car back, no car wash. More

by ahemond1313 Verified Customer Verified Customer

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Finance guy was great. Sales did not discuss car features of the various trim levels and the Highlander XLE we ended up with does not have features we wanted. We would have considered the next level (Limited of the various trim levels and the Highlander XLE we ended up with does not have features we wanted. We would have considered the next level (Limited) to get the features we wanted. Now we have a car we are going to live with. It also took 3 hours to purchase a car we were waiting for. More

by tedreel Verified Customer Verified Customer

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Karissa G. was amazing and couldn’t have been more helpful. She bent over backwards to get me into the vehicle I wanted. Overall my experience with Toyota of Rockwall was excellent. Minus 1 star fo helpful. She bent over backwards to get me into the vehicle I wanted. Overall my experience with Toyota of Rockwall was excellent. Minus 1 star for required “Green Package” addendum, but otherwise they were great. More

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1. Repeated requests for paperwork on work done to the car to prepare for sale and on windshield repairs and never received other one. 2. All engine lights came on after signing sales papers and befor car to prepare for sale and on windshield repairs and never received other one. 2. All engine lights came on after signing sales papers and before I even got the car home. When I initially called on the issue, I was asked to bring the car in I would be put on the schedule for first thing Saturday morning. I asked and was given the name of a person I should ask for on arriving. When I arrived at the dealership, I was not on the schedule and the person I was to see was not even working that day. 2 Brought the car back twice for the same issue as it kept re-occurring and was told I would just have to take it to Honda. 3. After taking the car to Honda dealership I found out that Rockwall Toyota had installed incorrectly an after market airflow sensor and the sensor had to be replaced along with the fuel pump. 4. I had to ask repeatedly about the windshield repairs and after 3 weeks finally was assured and Toyota Rockwall had someone come out to seal the cracks. (5 in total and 2 of which have vertical lines extending) However, I still have concerns that in bad weather the repairs will not hold as the major cracks are still visible. 5. Found out both front tires were severely worn on the inside thread and I had to replace one of them within 300 miles I driving. I was shown where there were major gauges in the tire and where it appeared to have had attempted repairs. There is no way this should have been missed with your 100 point check and should have been stated as part of the sale. Overall my experience with Rockwall Toyota immediately after the sales.paperwork was signed and to date has not been a very pleasant one. I would not feel comfortable recommending Toyota Rockwall at this point. The car has been in the shop more than I have been able to drive it so far. More

by debrapickens Verified Customer Verified Customer

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Karissa was Absolutely amazing I am a very happy customer she worked with me on everything from start to finish. Highly recommend her and the team at Rockwall Toyota!!! she worked with me on everything from start to finish. Highly recommend her and the team at Rockwall Toyota!!! More

by MARCO Verified Customer Verified Customer

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Polite people knowledgeable good with communication during the process. Would recommend friends and family the place to go for a car or truck. Thank you. during the process. Would recommend friends and family the place to go for a car or truck. Thank you. More

by dlank22 Verified Customer Verified Customer

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Excellent customer service. The drive to Rockwall worth it. In and out in a matter of a few hours. Treated like a friend by all it. In and out in a matter of a few hours. Treated like a friend by all More

by lhowardbailey Verified Customer Verified Customer

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Glenn and Karissa took great care of us and made sure the process was smooth and easy. Everyone else we encountered, greeted us with a smile and made sure we were taken care of. I did purchase a new Toyota process was smooth and easy. Everyone else we encountered, greeted us with a smile and made sure we were taken care of. I did purchase a new Toyota Tundra and they did a huge celebration for us as we drove off the lot. More

by tommyhall1414 Verified Customer Verified Customer

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