Karl Albright | Page 2

I was greeted by Ali in just a couple minutes after arriving to the store. I told him the truck I was interested in. We went for a test drive, and upon return we went over cost and carfax. After seeing arriving to the store. I told him the truck I was interested in. We went for a test drive, and upon return we went over cost and carfax. After seeing a couple things I didn't care for on the carfax I was no longer interested. Ali offered to show me other vehicles on the lot, and I told him I was very particular about the truck I'm buying and was only interested that one. Ali gave me the carfax and told me to research the things that bothered me, I left with no pressure. After looking further into the carfax, I decided I wanted the truck. I corresponded with Ali and my Credit Union over the next 3 days which included a great trade-in value on my trade. Friday we met at 8:30 am, we inspected the truck once more, then met the manager and made a deal. The experience was very fluid, and we were done very quickly. All the staff was very kind and helpful. ~Sean McGrath More

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This dealership has been extremely helpful during the difficult process of purchasing a new vehicle , ali gaspeed has been very helpful and patient during this process difficult process of purchasing a new vehicle , ali gaspeed has been very helpful and patient during this process More

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Fraudulent activity So I went to co singing for a car for my brother. My sister was going to but due to being on leave from work wasn't able to. I meet up with them we si So I went to co singing for a car for my brother. My sister was going to but due to being on leave from work wasn't able to. I meet up with them we sign papers and leave. The car had a few problems they assured us would be taken care of the next day. We take the car to the mechanic they told us to and nothing was fixed. We were called to come back in and sign papers again and did. I guess I asked to many questions because the owner got really short with me and hurried me to sign. So when we got the registration for the car and my name was on it but it's not on my credit I thought it was weird. Then I called the bank. These people whited out my pay stubs and put my sister's SSN but my name. So now I'm worried about what else these people may be doing with their customers Information. Anyone else experience this? More

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WORST DEALERSHIP EVER. LIARS - ALL OF THEM. DON'T BUY HERE On March 9, 2019, I was looking to purchase a vehicle. I did not see anything that I wanted to buy until I noticed a Black VW Passat. I just assumed On March 9, 2019, I was looking to purchase a vehicle. I did not see anything that I wanted to buy until I noticed a Black VW Passat. I just assumed that the car was a personal use car. Salesman Juan asked me if I would like to go for a test drive. I asked him the price of the car (I already informed Juan that I was paying cash and did not want to go over $10,000). Juan asked me to wait while he checked on the price. I looked in the car and there was no sticker, no book, no nothing to indicate the car was for sale except the fact that it was on the lot. Once Juan returned, he said that the car was over my price but that he would “work it out” so that I could afford it. The test drive was a pleasant one and I proceeded to ask about the warranty. Juan assured me that there was a warranty and that we would find out once we did the paperwork. Once we got to the office, Juan introduced me to the manager. I do not recall his name. The manager approached me about the car. I told him that I liked the car and wanted to talk about price. The manager left me and Juan sitting while he went back to his desk. I asked Juan again about the warranty. He said not to worry and that we would take care of the warranty paperwork with everything else. The manager asked me how much money I had to pay today and I told him that I had $7,000. I had the other money in the bank and would get another paycheck in a couple of weeks. He left Juan and me while he went back to him computer. I asked Juan again, “let’s go and do the warranty stuff while he’s at his computer (there were multiple salesman around the manager talking and doing other things). I thought we had time, so I said to Juan, let us just go in and we can get the warranty stuff explained while he is doing other things. Juan said that I had to wait until we did all the paperwork. Once the manager approached again and said that we can do the deal. We went into the finance office and met with another Juan. Juan had multiple papers for me to fill out. I’m reading papers and signing and reading and signing. By the time I was almost done with signing, Juan brings out a piece of paper indicating the car was being sold “as is”. I stopped everything and said that I do not purchase cars “as is”. I told him that I was told that the car had a warranty. He then left the office and went to go get the manager. The manager came in the office and informed me that there was no warranty. I told him that I do not buy cars without a warranty and I did not want to do the deal anymore. The manager told me that since I signed the papers, I would not get my money back. Both Juan (in finance) and the manager were intimidating me and pressuring me. They were not going to give my money back. Juan then said that I had 3 days to EXCHANGE the car but that I could not get a refund. HE NEVER GAVE ME ANOTHER OPTION. At that point, I felt pressured into purchasing. If I did not take the car, I would have to leave without my money and without a car and wait to sue. The manager assured me that the car had gone through a rigorous inspection and smog and was in good shape. I told him that I would take it to my mechanic. Once I got the car home, I realized that Juan (in finance) did not give me copies of any paperwork on the car (i.e., Carfax Report, Recall information, Spare Key, etc.). Juan and Jacob (another salesman) followed me home since I was in a borrowed car. I told Jacob and Juan that I did not have any paperwork and Jacob PROMISED me that he would email the documents. HE DID NOT. Once my mechanic inspected the car, he noticed two major leaks. One leak was oil and the other was the water pump. Both fixes would cost around $1200. At the time, I offered to fix the oil leak as long as the Dealership fixed the other leak. Once I called about the issue with the car, I got the proverbial “run around”. I was LIED TO ABOUT THE WARRANTY AND LIED TO ABOUT THE CONDITION OF THE CAR. This is what the State of California says about purchasing cars that are sold “AS IS”: When you buy "as is" the entire risk is put on you. To disclaim all warranties, the dealer must conspicuously post it in writing on the vehicle. As is does not disclaim fraud, and if the consumer was lied to, mislead, or not told of a material defect, the as is disclaimer does not shield the dealer. State and Federal law require that every used car offered for sale have a "Buyers Guide" in the window. This guide tells you whether the car comes with a warranty, and what the terms of that warranty are. Typical is 30 days and 1,000 miles, though they vary. Oil Leaks & Thermostat/Water Pump Leaks are MATERIAL DEFECTS. More

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Outstanding dealership Just bought a car from them and my experience was absolutely incredible. Great salesperson Ali helped me and he was very nice and polite and professio Just bought a car from them and my experience was absolutely incredible. Great salesperson Ali helped me and he was very nice and polite and professional the dealership is clean, and very professional Ali's boss Karl was outstanding with getting into my new automobile at a great price. I appreciate all the love and visit was a pleasant one indeed I would recommend them to anybody I know. The fianace department was excellent with explaining to me the car fax and the history on the vehicle I was purchasing. My monthly payments are great and down payment was reasonable as well. Great job guys you are the best!!! Respectful Submitted, Anthony Mixon More

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Powerful financing You can't believe this dealership. they work for you. They do anything to put you in your dream car, the sales staff and management are so friendly t You can't believe this dealership. they work for you. They do anything to put you in your dream car, the sales staff and management are so friendly they want to make sure to meet and exceed your expectations. If you are looking for a car, SUV, van or truck they will not disappointed you. More

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Top notch dealership...no doubt! From the sales staff, to the finance department all the way up to the general manager these are the kind of people you want to do business with! Not o From the sales staff, to the finance department all the way up to the general manager these are the kind of people you want to do business with! Not only do they carry great vehicle selection and quality but they make the purchasing experience simple, fast and friendly. I wouldn’t go anywhere else. Thank you Ali, Pouria, and Karl (aka HK)!!! We will be back to share Jeeping stories. More

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First time buyer My experience with east county pre-owned superstore was great. Good vehicles for affordable prices, and the customer service was great. Good place for My experience with east county pre-owned superstore was great. Good vehicles for affordable prices, and the customer service was great. Good place for a first time buyer. More

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Beyond amazed ! I highly recommend this dealership. They were absolutely helpful and shout out to Michael, Jeff and sal. I couldn’t have done this w/our y’all. I’m be I highly recommend this dealership. They were absolutely helpful and shout out to Michael, Jeff and sal. I couldn’t have done this w/our y’all. I’m beyond blessed to have worked with such amazing people. If you’re thinking about buying a car I say above everything to come here and buy your car. As a first time buyer they are up front with you and you’re Guaranteed to drive away with the car of your dreams. Thank you everyone, you’ve truly made me the happiest girl alive right now! More

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got the perfect car Hello hello! Leon and Mike were very accomidating and helpful with the selection of my new vehicle. Great team work. Thanks you very much guys! Hello hello! Leon and Mike were very accomidating and helpful with the selection of my new vehicle. Great team work. Thanks you very much guys! More

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