Karl Mueller | Page 2

Joseph Chevrolet responded

Thank you for your feedback. We’re glad to hear Daniel kept you well informed about your truck. We appreciate your business and look forward to seeing you again.

Joseph Chevrolet responded

Thank you for your feedback. We appreciate your patience with the longer-than-expected wait and are glad to hear you were still very pleased with the service overall. We look forward to serving you again.

Joseph Chevrolet responded

Thank you for your feedback. We’re glad the repair was covered under warranty, but we apologize for the lack of communication regarding the delay and that you were not informed your vehicle would not be completed the same day. We understand how important clear updates are and will use your comments to improve our communication going forward.

Joseph Chevrolet responded

Thank you for sharing your experience. We’re glad our team took good care of your vehicle with the oil change and tire rotation. We appreciate your business and look forward to helping you again in the future.

Joseph Chevrolet responded

Thank you for your review. We’re glad to hear you felt informed throughout the entire process. Keeping our customers updated every step of the way is very important to us, and we appreciate your feedback.

Joseph Chevrolet responded

Thank you for your feedback. We appreciate you bringing this to our attention. Clear communication about costs is very important, and we’ll make sure our team keeps customers informed whenever extra work is needed.

Joseph Chevrolet responded

Thank you for your feedback. We’re glad to hear our team provided timely and professional assistance while being polite. We appreciate your recommendation and look forward to serving you again!

Joseph Chevrolet responded

Thank you for sharing your experience. We’re glad to hear that Angela and our team were attentive and supportive while you transitioned between vehicles. We appreciate your kind words and are happy we could make the process easier for you!

Joseph Chevrolet responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that communication and scheduling fell short, and we understand how frustrating that must have been—especially as a valued regular customer. We will address these issues with our service team to prevent situations like this in the future. If you’re open to it, we’d like the opportunity to make this right and discuss how we can better support you going forward.

Joseph Chevrolet responded

Thank you for your kind words. We’re thrilled to hear you had a great experience with both our sales and service teams. We appreciate your support and look forward to serving you again!