Karl Mueller | Page 3

Joseph Chevrolet responded

Thank you for sharing your experience. We’re glad our service team recognized the delay and made it right by comping the work. We appreciate your understanding and feedback, and we look forward to providing you with timely service in the future at Joseph Chevrolet!

Joseph Chevrolet responded

We’re very sorry to hear about your experience and deeply regret that it led to this level of frustration. What you’ve described does not reflect the standard of service and care we strive to provide at Joseph Chevrolet. We would like the opportunity to understand what happened and address your concerns directly. Please reach out to our management team so we can review your situation and work toward a resolution. Your feedback is important, and we want to make this right.

Joseph Chevrolet responded

Thank you for sharing your experience! We’re glad to hear that you received great service, were treated well, and that your work was completed promptly. We truly appreciate your feedback and look forward to serving you again at Joseph Chevrolet!

Joseph Chevrolet responded

Thank you for sharing your experience! We’re thrilled to hear that your entire buying process was smooth and enjoyable, from sales to financing and guidance on choosing the right model. We truly appreciate your feedback and look forward to serving you again at Joseph Chevrolet!

Joseph Chevrolet responded

We sincerely apologize for the extended wait time and for missing the fluid top off and tire rotation. That is not the level of service we strive to provide. We also regret that the air freshener caused discomfort during your visit. Please contact us directly so we can address these concerns and make this right.

Joseph Chevrolet responded

We appreciate you taking the time to share your experience. It is great to hear that the manager addressed your concerns and took care of your vehicle. Thank you for your business.

Joseph Chevrolet responded

Thank you for sharing your experience! We’re glad to hear that your first visit for an oil change on your 2025 Equinox RS was smooth and that our team provided attentive, outstanding customer service. We truly appreciate your feedback and look forward to serving you again at Joseph Chevrolet!

Joseph Chevrolet responded

Thank you for sharing your experience! We’re glad to hear that our team was friendly, attentive, and made your visit comfortable with snacks and drinks while you waited. We truly appreciate your feedback and look forward to serving you again at Joseph Chevrolet!

Joseph Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations. You deserve to feel welcomed and appreciated, and we are sorry that this was not your experience. We regret the lack of communication, the condition of your vehicle upon return, and the longer-than-expected wait time despite having an appointment. This is not acceptable, and we appreciate you bringing these issues to our attention. We are glad to hear that the service advisor who assisted you at checkout was kind, and we will be addressing the rest of your concerns with our service team to ensure this does not happen again. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.