Karl Mueller | Page 6

Incredibly disappointed in our experience. We dropped our SUV off at 9am Tuesday explaining we beleive the transmission fluid would need replaced after some hard shifting we were experiencing. We dropped our SUV off at 9am Tuesday explaining we beleive the transmission fluid would need replaced after some hard shifting we were experiencing. We also asked for a standard oil change to be done and replacing the break pads. We were told 24-48 hours. At 2pm Wednesday we had heard no follow up so we called for an update. We spoke to Daniel Danzen who told us transmission issues take up to a week for just a diagnosis and up to another week to repair. When asked if we could schedule a better time so we are not without a car for 2 weeks we were told no. I asked if at least the oil change and break pads were done so we could pick it up and schedule a time when we were prepared to be without our car for two weeks and they told us nothing was done. The car sat in the lot for over 24 hours without anyone looking at it. I've had to depend on rideshares during this time. We wanted the quality experience of a dealership working on our car and could have got better service at any corner lot. I urge you guys to not make appointments available if your not able to fulfill them in a timely manner. More

by howell1986 Verified Customer Verified Customer

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PROFESSIONAL AND COURTEOUS. TOOK CARE OF ALL MY NEEDS AND WAS PROMPT. DEFINITELY RECOMMEND THEM TO OTHERS! TOOK CARE OF ALL MY NEEDS AND WAS PROMPT. DEFINITELY RECOMMEND THEM TO OTHERS! More

by SSWILSON930 Verified Customer Verified Customer

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Service department uses AI to deal with customers. I left 3 messages asking for a return call regarding my scheduled service. No return call ever came. I will take my business to a dealership that st I left 3 messages asking for a return call regarding my scheduled service. No return call ever came. I will take my business to a dealership that still values its customers. More

by Brian_roedig Verified Customer Verified Customer

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I always take my Cruze to Joseph for oil change and tire rotation because I bought it there, they know Chevys,they get it done right and usually fairly quickly. I did not get a car wash this time, but I don rotation because I bought it there, they know Chevys,they get it done right and usually fairly quickly. I did not get a car wash this time, but I don't go to them for a car wash. I guess sometimes they are just too busy or whoever does that is not there once in a while. I don't know, sometimes I get one, sometimes I don't. Still good work and good service. More

by montgomerykim1955 Verified Customer Verified Customer

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All of my interactions with this Dealership have been great. I recently visited the Service Department for a minor warranty issue and both the Advisor and the Manager were very nice and fixed the issue w great. I recently visited the Service Department for a minor warranty issue and both the Advisor and the Manager were very nice and fixed the issue with no problem whatsoever. More

by rwmjr724 Verified Customer Verified Customer

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I have know MIke and Ted Herlinger for many years and have purchased 2 EV from them. Their service has always been great but after they sold their business the Chevrolet APP said they were no longer a qu have purchased 2 EV from them. Their service has always been great but after they sold their business the Chevrolet APP said they were no longer a qualified EV service center and it recommended me to Joseph Chevrolet. The service department was top notch. Everyone was very friendly, the waiting room was clean and inviting and the warranty service was done in a very timely manner! It was a very good experience!!! More

by BRADLEY.HUGHES Verified Customer Verified Customer

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Got an oil change. Tire rotation. Checked my other fluids and lights. They even surprised me and washed my truck for me. Tire rotation. Checked my other fluids and lights. They even surprised me and washed my truck for me. More

by JT7831 Verified Customer Verified Customer

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Thank you for the fast service and accurate information you provided to us. Just wish it was a cheaper price you provided to us. Just wish it was a cheaper price More

by rwoods543 Verified Customer Verified Customer

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Dealership gave me a loaner vehicle while mine was being worked on. They kept me informed with everything and I couldn't have asked for more worked on. They kept me informed with everything and I couldn't have asked for more More

by trips3031 Verified Customer Verified Customer

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The service was okay. It was a lot quicker than usual. I wish I could have gotten the appointment sooner though. It was a lot quicker than usual. I wish I could have gotten the appointment sooner though. More

by COPENHAVERL0 Verified Customer Verified Customer

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