Where do I begin.
I contacted this dealer about a particular vehicle on their website. I originally was emailing back and forth with Chris Flowers about everything, wh
I contacted this dealer about a particular vehicle on their website. I originally was emailing back and forth with Chris Flowers about everything, which was going smooth. I informed him of my current vehicle and was told he’d speak to another manager about getting me “top dollar” for my trade. He mentioned that when I made the trip, (which was this past Friday), to ask for either himself, or someone named Gina. When I arrived, immediately I walked up to the vehicle and began to look it over. Chris walked out with a salesperson, and tells me I’m in good hands. After gathering my info and the such, the “top dollar” I wound up getting for my trade was basically what I owed on the car. Upon going into the finance office, I was shown the usual GAP, a maintenance plan, and extended warranty, (all of which we know are optional). I DECLINED ALL THREE ITEMS, and all were scribbled through prior to the finance office. By this time I finally met Gina, and reiterated that I didn’t want the items, she asked if I had money down, to which I said no. (Overall, I just wanted the car as it was with the remaining warranty left). After getting into finance, I’m told lender, interest rate, and so on. Surprisingly, I’m also told that the car has a warranty, 3 yrs of free oil changes, and a 12/12 warranty. Immediately I asked several times if it was included in the price I was paying, (since it was certified, I figured these were perks that came with it) to which I was told yes. Well, they definitely weren’t and were definitely added into the price of the car, obviously I wasn’t GIVEN THE OPTION to want it or not. When I received the car, it looked cleaned up, (yes it was washed/cleaned, but that was it). The engine compartment was absolutely filthy, (looked like it was partially sitting under a tree for a few days), there was still dirt in the interior. Basically they washed, waxed, vacuumed, did a quick wipe down, shined the tires and that was it. I ended up having to go back because finance mysteriously FORGOT to include the BILL OF SALE paperwork (now I know why) and the FINANCE LONG FORM that explains your terms, payments and the such. Also, I canceled all warranties because those two were a $4k option I wasn’t given a choice of wanting or not. After these issues, the sales person was great, but other than that, this was sub par. Things I liked: 1) salesperson. 2) never felt rushed or hurried throughout process with salesperson. 3) the car I left with. HERE ARE THE THINGS I DIDN’T LIKE: 1) The fact that I DECLINED warranties, yet a maintenance plan and extended warranty were added in regardless. 2) Finance forgot the BILL OF SALE, and most importantly the LONG FORM (funny thing is I never signed either one, I was just given copies of them, AFTER HAVING TO DRIVE BACK TO GET THEM and CANCEL THE CONTRACTS) 3) The half xxx detail that was done to the car, (I had to basically clean the car MYSELF when I got home). 4) Before signing anything, I pointed out 2 items that needed repair and was told “I WOULD HAVE TO PAY FOR THEM” and the cost/labor would’ve been added to the price of the car…..WTH!!! 5) If it truly was a “certified” it xxxx sure didn’t look like one.
by Black hatch