Kate Castonguay | Page 4

Great service...was able to book an appointment within a day from my call. And Heritage also loves dogs. So I was able to bring my 4 legged child with me. Thank You Heritage Toyota. day from my call. And Heritage also loves dogs. So I was able to bring my 4 legged child with me. Thank You Heritage Toyota. More

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Fast and efficient service! Everyone was friendly and helpful. My car was done before it was supposed to be and they even washed it for me after! helpful. My car was done before it was supposed to be and they even washed it for me after! More

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Only place I take my car! Worth every penny. They always make it right. I would recommend them to anyone. I couldnt give stars to everybody, so if You were left out—youre the best! make it right. I would recommend them to anyone. I couldnt give stars to everybody, so if You were left out—youre the best! More

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10k service I was at an early morning appointment for my new truck and they had me in and out in about an hour with full tire rotation, oil change, and fluid top I was at an early morning appointment for my new truck and they had me in and out in about an hour with full tire rotation, oil change, and fluid top off. I checked oil levels after and it was spot on and there is nothing I can say other than they did exactly what was needed. In and out, I'll be back in 3 months for another. More

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The service was excellent as always. Convenient to my work place. The shuttle worked great to get me to and from. I love that I can now have my advisor text me. I was told they are working on a “pay by work place. The shuttle worked great to get me to and from. I love that I can now have my advisor text me. I was told they are working on a “pay by text” plan. That will be super convenient to pay my bill by text. Then just pick my vehicle up and not have to stand in line waiting at the end of the day. More

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We had a recall on our aur bags had no trouble getting our vehicle in as meant by a rep at drive in garage there was a shuttle bus to take us to where ever we wanted to go and we were to call by 11am for our vehicle in as meant by a rep at drive in garage there was a shuttle bus to take us to where ever we wanted to go and we were to call by 11am for return shuttle back so we called for a return shuttle for 3pm got back to garage car was just getting done a great experience kudos to Heritage Toyota and there Staff More

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Extremely frustrated Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the time, John Treichler, was great to work with and we thought we ended up with the right truck for us. We need a truck for our business and had to upgrade from a 08 Tacoma standard cab due to the birth of our daughter. We loved that 08 (purchased from Heritage) as it was a great truck with minimal issues except regular maintenance. We never had it serviced at Heritage except for a couple recall issues and that is likely why we had such a positive experience with that truck. Long story short, from day one our truck has had a vibration/shudder/shake that after months and many visits to service is still there. Andrew, the shop foreman, has driven it with me twice and each time he told me the vibration is not normal, but Heritage claims it is normal. There has been no explanation as to why the truck does this and despite a couple attempts at diagnosing it, the issue persists and appears to be getting worse. I have kept in touch with our salesman , JT, and he has tried to advocate for us. I have explained my level of frustration to him and he put me in touch with the general manager of Heritage. We had an encouraging conversation during which he said he would look into in and then get back to me the next day. That was over a month ago and I have heard nothing from him. I have left him several voice messages and none have been returned. So, here we are with a truck with a consistent vibration that appears to be getting worse that is supposedly normal but is apparently inexplicable by Heritage or Toyota. I can't in good conscience sell this truck knowing it has this issue despite the fact that at this point I would be happy to be done with it. Perhaps a Chevy or Ford would be a better option. I'm sure Heritage would be happy to sell us a different truck at our expense but that is not a viable option given our situation. I have invested a significant amount of time and energy over the last year trying to sort this issue out with Heritage and Toyota and to this point there has been no recognition of this by either. We are beginning to explore our other legal options as it would appear that Heritage is not concerned about our experience or keeping us as customers. 10/1/19 Update: Despite being contacted by management at Heritage and being told they would resolve our issue, we're still in the same situation with our truck.... More

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Excellent They are always friendly, and when I ask questions on the phone they always stick to that answer and it doesn’t change when I get there. I live two ho They are always friendly, and when I ask questions on the phone they always stick to that answer and it doesn’t change when I get there. I live two hours from this dealership but and I travel to get my car serviced there because they stand behind their words. More

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Heritage Toyota service - excelkent Everyone is always very pleasant, helpful and professional and service is fast. Both sales experience and service would lead me to buy another car at Everyone is always very pleasant, helpful and professional and service is fast. Both sales experience and service would lead me to buy another car at Heritage and recommend to friends or family. More

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Helpful staff and good communication and service This dealership has been very helpful and they have been very good at all the work they have done on my car. It is convenient for me to get to and the This dealership has been very helpful and they have been very good at all the work they have done on my car. It is convenient for me to get to and they have shuttle service if needed and rental if needed and they usually have quick repairs for automotive maintenance I have had extended service for autobody work also and they did great work with that also. Thank you Heritage Automotive I would buy another car here in the future! More

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