Katherine Cid-Pineda | Page 2

A good experience Katherine was pleasant and kept me informed of progress of service Amenities for customers were very nice. informed of progress of service Amenities for customers were very nice. More

by kmcandr Verified Customer Verified Customer

Report | Print

Since the vehicle is back at dealership for 4th time; I’d rather do evaluation when it’s fixed. The initial problems began when the dealer prep technician came out to program the garage door opener, gate ope rather do evaluation when it’s fixed. The initial problems began when the dealer prep technician came out to program the garage door opener, gate opener, etc., and orientation to new vehicle. He noticed check engine light was on and the fuel gas door would not open despite multiple attempts on releasing. Took the car back to the dealership as instructed by the tech where they could not find any faults or any problems with the check engine light. Second adventure occurred approximately a week later when an alarm bell sounded repeatedly for two days. Upon further investigation on Google, I found that the alarm was related to the plug, not being disconnected properly for the PHEV. Following googled instructions. I reset the Vehicle and the alarm went away. Unfortunately, that was also the first time my wife was in the vehicle and wanted to know why it kept alarming every 30 seconds, quite annoying. The third time I got a warning multiple system failure vehicle safe to drive limited systems available (apparently this was some form of its limp mode capability). The dealership repaired a faulty/loose ground wire and said everything would be fine. Three days later I was stranded in Port Charlotte, Florida when the car completely died had absolutely no electrical supply at all, and had to be towed in on a flatbed. That was last weekend, June 7. The car has been at the dealership since that time. The dealership has been in communication with technical assistance in England and I am still awaiting repairs. The dealership has been very good about arranging for me to have a loaner car throughout this entire ordeal. However, I don’t think I would buy another Range Rover as this is my third one and the first time I’ve had this many problems with a new vehicle. More

by treybernard Verified Customer Verified Customer

Report | Print

The process unfortunately started very early for me I just picked up my new F-Pace that week and somehow got a flat tire. But it got only better from there after calling service they had my car picked up just picked up my new F-Pace that week and somehow got a flat tire. But it got only better from there after calling service they had my car picked up brought to the dealer inspected, a video was sent which was very thorough the tire needed to be replaced which I bought the extended warranties for and it was covered which turned a very frustrating situation to a great turnout. Scott was very friendly helpful and a pleasure to work with one of the smoothest processes I had ever dealt with. He went above and beyond what his job description is he cares and is proud of working for/at Jaguar. It made myself and my wife know that we picked the right SUV we were looking for down here. I would recommend Jaguar and especially Scott to anyone looking for a car or suv without question. Also we really love the new F-Pace & would not hesitate buying another one when we need it. More

by als3tigers Verified Customer Verified Customer

Report | Print

Katherine was great. All the work was done in a professional and timely manor. Would definitely do all my service at Jaguar of Sarasota All the work was done in a professional and timely manor. Would definitely do all my service at Jaguar of Sarasota More

by JOB346 Verified Customer Verified Customer

Report | Print

Knowledge and expertise and keeping me in the loop for each step of the way to inform each step of the way to inform More

by RAJEXOTICGEMS Verified Customer Verified Customer

Report | Print

Excellent service and timely responses. Took care of all issues and answered all my questions. Took care of all issues and answered all my questions. More

by m.chikovsky Verified Customer Verified Customer

Report | Print

Scott provides outstanding customer service and is always available to answer any questions. He is knowledgeable, responsive, and goes above and beyond to ensure customers have a great experience. His willin available to answer any questions. He is knowledgeable, responsive, and goes above and beyond to ensure customers have a great experience. His willingness to help and clear communication make the entire process smooth and stress-free. I truly appreciate his professionalism and dedication to customer satisfaction. Highly recommended! More

by Leidy Verified Customer Verified Customer

Report | Print

Always the best when taking care of your issues! Will always recommend to everyone I know. Will always recommend to everyone I know. More

by E.PERDOMO Verified Customer Verified Customer

Report | Print

The dealership and all employees have been personable and above that, very professional—-!!!!!! Note explanation marks. Mr. Jorge Mere is Excellent!!!!!! Good to do business with you all. Signed: John W. above that, very professional—-!!!!!! Note explanation marks. Mr. Jorge Mere is Excellent!!!!!! Good to do business with you all. Signed: John W. Hopkins 5-17-26 More

by jandlhop Verified Customer Verified Customer

Report | Print

Dealership is always clean and orderly. . Stafff is always welcoming and friendly. I have sat in dealership multiple times waiting for my car and everyone is very attentive but cognizant o . Stafff is always welcoming and friendly. I have sat in dealership multiple times waiting for my car and everyone is very attentive but cognizant of my working so my space is never invaded. Because I live one hour away, I usually try for early in the morning and my car is always serviced right away. Although I bought my car at Crown in St. Pete, it has always been serviced at Jaguar in Sarasota. The last service person is very impressive; the knows her cars which gives me reassurance that I am getting what is needed. More

by kerry13 Verified Customer Verified Customer

Report | Print