Katheryn Vides | Page 2

Katheryn and Delphine were amazing to work with! They made the process as quick and seamless as possible. I highly recommend seeing them at Honda of LA! I am extremely happy with my purchase. Thanks They made the process as quick and seamless as possible. I highly recommend seeing them at Honda of LA! I am extremely happy with my purchase. Thanks ladies! 🤍 More

by kimbeeezy Verified Customer Verified Customer

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Great customer service and best deal. Answered all my questions. Very professional and courteous. We enjoyed our visit Answered all my questions. Very professional and courteous. We enjoyed our visit More

by DONOVAN_DO Verified Customer Verified Customer

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Very spacious and bright, multiple vehicles beautifully displayed. All the employees seemed energetic and ready to assist! We had a great experience overall. displayed. All the employees seemed energetic and ready to assist! We had a great experience overall. More

by Angel Verified Customer Verified Customer

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Everything performance was great highly recommended experience was great everything work out great time well spent experience was great everything work out great time well spent More

by CHAUNCYNAFF2 Verified Customer Verified Customer

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Purchased vehicle was not detailed or inspected, staff was unprepared for my vehicle to be picked up after 3 days, how many days in advance do you need to have all documents ready, caused to much of my va was unprepared for my vehicle to be picked up after 3 days, how many days in advance do you need to have all documents ready, caused to much of my valuable time at the dealer More

by ENCISO1978SS Verified Customer Verified Customer

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The team at Honda downtown were able to get me in and out in about 2hrs. From finding a bank to finance me to locking down insurance on the car as well. Kathryn and the team made it quick and painless. Thank in about 2hrs. From finding a bank to finance me to locking down insurance on the car as well. Kathryn and the team made it quick and painless. Thanks for all your help and professionalism. Neil R. More

by NEILROD1211 Verified Customer Verified Customer

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Great commitment to deliver a great service, willing to work with you to get you a great deal, can’t complain work with you to get you a great deal, can’t complain More

by FLYNELEGANT Verified Customer Verified Customer

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First and foremost, the dealership is beautiful and the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and n the staff are very friendly and welcoming. Katheryn, our salesperson was also very kind and professional (which is why I gave her a rating of 2 and not 1) and greeted us quickly upon arrival, but that is were the professionalism ended. I purchased the vehicle 8 days ago, and since I left the dealership I noticed that when the vehicle is on the highway the driver side mirror rattles to the point that everything is a blur. Non-functional and frustrating really, but the issue here is that I have contacted Katheryn multiple times and she has yet helped me resolve this issue. Her follow through is the detailing issue here. There is no follow-through. I have been expecting a call or an email for service today, and it is now almost 3pm and still no contact. Also, I asked for a Honda LA baseball cap as a gift and was informed that I would be given an update (yes or no) the following day, and again I have yet to receive an answer via phone or email. I will be taking my Honda to another dealer for service, bottom line, and hopefully I can communicate with someone who really cares about their clientele. Disappointed overall. As for the finance dept., I can't quite remember the name of the staff, but she was also very kind. The issue that I have with this department is the lack of explanation and transparency when I was signing my paperwork. There was no explanation regarding anything. I understand that this is my responsibility when signing a contract, and I am completely fine with what I have signed, but I am disappointed that I wasn't given numbers or explained in detail what I was adding on to the contract. For example, I purchased Honda care without ever being offered it or having explained to me what it is and what the fee was. Luckily I knew ahead of time what it is, but it felt sneaky and dishonest to add it to the contract without informing me. Maybe this is a default add-on but I would have expected to be informed of this nonetheless. Last but not least, while waiting to meet with finance to finalize my paperwork I was informed that I would be waiting approximately 20mins, but I ended waiting for one an hour without any further updates or communication. I am content with my vehicle, but the lack of transparency and non-existent follow-up or follow-through from the sales department is awful. Unfortunate that this had to be my review. More

by ROYRN25 Verified Customer Verified Customer

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Overall service was very good, could have been a little bit clearer at first. It took way too long. bit clearer at first. It took way too long. More

by jimmangia Verified Customer Verified Customer

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Great deals on cars. Very good service and friendly employees and environment. overall 5 stars 👍👍👍👍💯 Very good service and friendly employees and environment. overall 5 stars 👍👍👍👍💯 More

by SUBZNX Verified Customer Verified Customer

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