Kathy Carter
Kathy Carter at Ramey Ford Princeton

Kathy Carter | Page 25

Service Advisor

Ramey Ford Princeton

498 Courthouse Road
Princeton, WV 24740

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5.0
247 Reviews
5.0

247 Reviews

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247 Reviews of Kathy Carter

June 23, 2017

Dealership Rating

Warranty replacement of backup camera We live hour and a half away. Was told to be there at 9am. It is now 1 24 pm just started on my car! More

by Deborah Carolla
Quality Of Work
Recommend Dealer
No
Jun 23, 2017

Ramey Ford Princeton responded

we're very sorry to hear you weren't satisfied with your service visit. Unfortunately, the work you were having done was time intensive and required several hours to complete. In fact, your vehicle was started on when you first arrived this morning. I'm sorry you may have misunderstood, but our service advisor did tell you that it would take about half a day... You posted at 1:24 that we hadn't started on your car, but all 5 hours worth of work was completed and you were on your way at 1:49pm... We do appreciate your business, and sorry if you felt your wait was too long, but sometimes, the simplest repairs require more than it may seem. We hope you'll reconsider visiting us again, and we look forward to serving you again. We will take extra care to ensure you are made aware of your wait times next time so that you can plan your time accordingly.

June 19, 2017

Dealership Rating
Employee Rating

Basics They perform the service as asked. No pushing sales on extra's. They always advise of needed maintenance. Service with a smile each time we visit. More

by Timothy Jennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2017

Ramey Ford Princeton responded

awesome review! thanks so much for writing us! we look forward to seeing you on your next visit!

June 18, 2017

Dealership Rating

Fast and friendly Came in with my 5 year old we had fast and friendly service. While we waited one of the sales women didn't get her name Sat down and talked to my daug More

by Feelnfroggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2017

Ramey Ford Princeton responded

we love cartoons!!! :) thanks for your great review!

June 08, 2017

Dealership Rating
Employee Rating

Friendly staff Raney's team are very friendly and make you fill that you are important to them and I like that. LT was the reason I bought the F-150 was because of More

by fcooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: LT Schoonover

Jun 23, 2017

Ramey Ford Princeton responded

thanks for stopping out and seeing us frank! let us know anytime you need anything!

May 27, 2017

Dealership Rating
Employee Rating

Satisfied Kathy Carter was very helpful taking my vehicle in for me. The problems were fixed in a timely matter being that parts had to be ordered. More

by SRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2017

Ramey Ford Princeton responded

awesome review! thanks so much for writing us! I'll make sure that Kathy knows you wrote in and i'm sure she will appreciate it! We look forward to seeing you in our service department again soon!

May 20, 2017

Dealership Rating
Employee Rating

Service Kathy Carter goes out of her way to provide exceptional customer service. She called and updated me on all issues concerning my F150 that I had left f More

by blue falcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2017

Ramey Ford Princeton responded

Thank you so much for your review! Kathy is so great at her job and we love her dearly, as do her customers! Thanks again so much for your review, it means so much!

May 19, 2017

Dealership Rating
Employee Rating

"The Works" Experience I always visit this service center to get my oil changed. This time was no different because of all the great experiences I've had before. My only com More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2017

Ramey Ford Princeton responded

Thank you for your review! I will pass along your comments to the service department, but we thank you for your story, and glad your experience was positive! If we can help you again, please let us know!

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