Kathy Maki

I don't know why I have had so many problems buying my new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with No new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with Northside Lexus. NL dented the first car I had a deposit on a few hours before I was scheduled to sign documents. They repaired the dent at their body shop (which took close to a week) and wanted to go forward with my purchase of the car--why do they think it is acceptable to sell a damaged car as a new car (they didn't offer a discount, and I didn't ask for one). When the replacement car arrived, the purchase went smoothly ..... UNTIL they realized days later that several of the documents had mistakes and they insisted I had to re-sign those documents, and yet also repeatedly resisted giving me appropriate guarantees that the prior contract documents would be voided. After numerous emails, phone calls, text messages and 2 meetings--and my complete cooperation--the re-signing was completed. Then, several days after the re-signing, I was notified of yet another error, and another round of re-signing, and so on, and so on.... The latest problem--according to Northside Lexus, the interest rates went up since the date that I purchased the car, but Lexus told me that they are willing to do me the FAVOR of reducing the car's purchase price to offset the increased interest rate -- how is this a "favor" if Northside cause the problem in the first place?? I'm ready for them take the car back because instead of a happy new car buying experience, I'm upset every time I look at the car, and every time I get yet another email, phone call, or text message from Northside Lexus about the latest re-signing request. So, in summary, I think that Northside Lexus is probably a great dealership . . . . unless they make a mistake, and then your screwed. More

by Ana Verified Customer Verified Customer

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Katy was amazing to work with, amazing customer service! She was attentive, responsive and made my purchase seamless. Thank you so much Kathy She was attentive, responsive and made my purchase seamless. Thank you so much Kathy More

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Kathy Maki was so wonderful to work with. She made the buying process so smooth and quick. Everyone that I met along the way was friendly and helpful. She made the buying process so smooth and quick. Everyone that I met along the way was friendly and helpful. More

by debsimons67 Verified Customer Verified Customer

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Kathy is very sweet and generous with her time. I enjoyed working with her very much! I highly recommend her if you need a new Lexus! I enjoyed working with her very much! I highly recommend her if you need a new Lexus! More

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Great services. I received constantly follow up and notifications of the arrival timing of my car. I received constantly follow up and notifications of the arrival timing of my car. More

by melvin_sanabria Verified Customer Verified Customer

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Had the pleasure of working with Kathy. She is a gem of a person. Very patient and detailed oriented. We finally bought the car we were looking for and Kathy was instrumental in this effo She is a gem of a person. Very patient and detailed oriented. We finally bought the car we were looking for and Kathy was instrumental in this effort. She is highly recommended and if I am in a market for a lexus, she will be my go to person. More

by Jahanzeb Shaikh Verified Customer Verified Customer

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Kathy was wonderful to work with. She made the process so easy. Explained everything and helped me get set up in my new GX! She made the process so easy. Explained everything and helped me get set up in my new GX! More

by meganrn Verified Customer Verified Customer

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There are Plenty of car models and great customer service. The delivery is excellent as well service. The delivery is excellent as well More

by arthurtzhang Verified Customer Verified Customer

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I’ve been with this dealership since my first Lexus purchase 16 years ago. Northside has always had exceptional service. purchase 16 years ago. Northside has always had exceptional service. More

by susanmconnelly Verified Customer Verified Customer

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Sorry, don't remember the gentleman's name that was in the finance department, he was very kind, friendly and very patient. Kathy Maki is just a God send, so sweet, helpful, knowledgeable and caring... the finance department, he was very kind, friendly and very patient. Kathy Maki is just a God send, so sweet, helpful, knowledgeable and caring... I would buy many cars from here if I could! Thank you for the great service! More

by maribel3317 Verified Customer Verified Customer

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