Kathy Maki

Kathy Maki was my salesperson and she is fantastic! Super friendly and upbeat, extremely knowledgeable, not at all pushy. She took time to show me all the features on my new car and I left the dealersh Super friendly and upbeat, extremely knowledgeable, not at all pushy. She took time to show me all the features on my new car and I left the dealership feeling prepared. I would highly recommend Kathy to anyone who wants a 10/10 car buying experience. More

by alexis.skoda Verified Customer Verified Customer

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My husband and I have bought 9 different vehicles from Northside over the years. Since our longtime sales retired, we were introduced to Kathy Maki. She did a great job and was so personable and kind. Northside over the years. Since our longtime sales retired, we were introduced to Kathy Maki. She did a great job and was so personable and kind. She took care of all of the things we discussed before I got there to pick up my new GX and it looked perfect! The process was easy and smooth. Love my new GX 550!! More

by elenabaer1 Verified Customer Verified Customer

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I have consistently had an outstanding experience with this Lexus dealership. The team combines professionalism with genuine hospitality, making every interaction feel personal rather than transactional. this Lexus dealership. The team combines professionalism with genuine hospitality, making every interaction feel personal rather than transactional. They listen carefully, communicate clearly, and treat my time with respect. What distinguishes this dealership is the consistency of the experience. From sales to service, every detail is handled thoughtfully and efficiently. The staff is knowledgeable without being pushy, transparent about the process, and committed to getting things right. Lexus is known for quality, reliability, and exceptional service, and this dealership brings those values to life. I leave every visit feeling valued, confident, and well cared for. That is why they have earned both my trust and my loyalty. More

by rajramachandran Verified Customer Verified Customer

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I had a wonderful experience with everyone there and especially my sales representative Cathy. She was very accommodating and went above and beyond for me. especially my sales representative Cathy. She was very accommodating and went above and beyond for me. More

by donna55 Verified Customer Verified Customer

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Excellent sales service by Ms Macki. I recommend her to a friend .and he was satisfied also. I recommend her to a friend .and he was satisfied also. More

by jobykaufman Verified Customer Verified Customer

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Our sales lady as nice and friendly and she answered all our questions service don't take long our questions service don't take long More

by sharris8915 Verified Customer Verified Customer

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Buying and picking up my new GX was an exceptional experience at Northside Lexus from start to finish. I cannot recommend this talented Northside team (Tyler, Doug and Kathy) more highly. Thank you!! experience at Northside Lexus from start to finish. I cannot recommend this talented Northside team (Tyler, Doug and Kathy) more highly. Thank you!!! More

by TWREN Verified Customer Verified Customer

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The salesperson did not trust our wishes to really buy the vehicle; we discussed that we were going to be there the next day to buy it; but when we got there the vehicle was not ready. Should have walked the vehicle; we discussed that we were going to be there the next day to buy it; but when we got there the vehicle was not ready. Should have walked away. More

by merhebpf Verified Customer Verified Customer

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Kathy Maki's service was excellent from start to finish. She was personable and professional. She was personable and professional. More

by amaymon61 Verified Customer Verified Customer

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I don't know why I have had so many problems buying my new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with No new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with Northside Lexus. NL dented the first car I had a deposit on a few hours before I was scheduled to sign documents. They repaired the dent at their body shop (which took close to a week) and wanted to go forward with my purchase of the car--why do they think it is acceptable to sell a damaged car as a new car (they didn't offer a discount, and I didn't ask for one). When the replacement car arrived, the purchase went smoothly ..... UNTIL they realized days later that several of the documents had mistakes and they insisted I had to re-sign those documents, and yet also repeatedly resisted giving me appropriate guarantees that the prior contract documents would be voided. After numerous emails, phone calls, text messages and 2 meetings--and my complete cooperation--the re-signing was completed. Then, several days after the re-signing, I was notified of yet another error, and another round of re-signing, and so on, and so on.... The latest problem--according to Northside Lexus, the interest rates went up since the date that I purchased the car, but Lexus told me that they are willing to do me the FAVOR of reducing the car's purchase price to offset the increased interest rate -- how is this a "favor" if Northside cause the problem in the first place?? I'm ready for them take the car back because instead of a happy new car buying experience, I'm upset every time I look at the car, and every time I get yet another email, phone call, or text message from Northside Lexus about the latest re-signing request. So, in summary, I think that Northside Lexus is probably a great dealership . . . . unless they make a mistake, and then your screwed. More

by Ana Verified Customer Verified Customer

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