Doug Gilmer

Buying and picking up my new GX was an exceptional experience at Northside Lexus from start to finish. I cannot recommend this talented Northside team (Tyler, Doug and Kathy) more highly. Thank you!! experience at Northside Lexus from start to finish. I cannot recommend this talented Northside team (Tyler, Doug and Kathy) more highly. Thank you!!! More

by TWREN Verified Customer Verified Customer

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Had to rely on GM to straighten the mess Javier created. Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decid Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decide to trade my vehicle in for another newer model, I won’t come to this Lexus location. Javier is a crook! He even told me to take my SUV somewhere else for maintenance, oil changes, etc. Still owes me a tank of gas per Sales Manager. More

by RD.SAMS Verified Customer Verified Customer

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I recently purchased a 2026 Lexus GX550 from Northside Lexus, and the overall experience was excellent. From start to finish, the team was professional, responsive, and focused on making the process smoot Lexus, and the overall experience was excellent. From start to finish, the team was professional, responsive, and focused on making the process smooth and straightforward. My salesperson, Julio Velasquez, was outstanding—very knowledgeable, friendly, and genuinely enthusiastic about the GX550. He made the entire buying experience enjoyable and took the time to ensure everything was clearly explained. I also want to recognize Doug Gilmer, who was extremely professional and helpful in making sure everything was handled properly. His responsiveness and attention to detail really stood out and reinforced my confidence in the dealership. What impressed me most was the level of customer care and follow-through from the team. It’s clear that Northside Lexus values long-term relationships and customer satisfaction. I’m very happy with my purchase and already considering another GX550 in the future. I would highly recommend Northside Lexus to anyone looking for a great buying experience. More

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I had such a great experience buying here. The dealership in general is a lovely environment and very welcoming. I worked with Hunter McRight in used cars and he was so efficient in helping me The dealership in general is a lovely environment and very welcoming. I worked with Hunter McRight in used cars and he was so efficient in helping me decide on what was best for my needs providing advice, insight on the vehicles, and seeking all options before making my decision. Also the financial department was a great experience to work with in that area of the car buying process. Wonderful customer service overall! More

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We were welcomed very warmly and professionally at this dealership. Ms. Anh Vu took the time to answer all my questions about RX 350h and the process was the best experience, worked the deal out as we need dealership. Ms. Anh Vu took the time to answer all my questions about RX 350h and the process was the best experience, worked the deal out as we needed. Thank you. More

by lehun Verified Customer Verified Customer

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We had a very easy buying experience! Northside Lexus makes sure that their best pricing is stated up front and there are no markups or unnecessary add-ons. Our salesperson, Gerson, was a Northside Lexus makes sure that their best pricing is stated up front and there are no markups or unnecessary add-ons. Our salesperson, Gerson, was awesome! We drove in from Houston because Gerson went the extra mile to send us videos of not just the outside but the inside of the car so we could be assured the drive was worth it. This is the second car we've bought from Northside Lexus and it will be the first place we go for the next one! More

by mlopez417 Verified Customer Verified Customer

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We have bought at least five vehicles at Northside Lexus. It is our go to dealership. It is our go to dealership. More

by JRSTEVENSJR0 Verified Customer Verified Customer

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Nick, John, and Doug were absolutely amazing! Very easy process and they were engaged and communicative throughout the entire process! Will definitely be a part of this family moving forward! Very easy process and they were engaged and communicative throughout the entire process! Will definitely be a part of this family moving forward! More

by nadikassim Verified Customer Verified Customer

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Mark was the absolute BEST! Smoothest car deal EVER! No issues at all, NONE. Thanks Smoothest car deal EVER! No issues at all, NONE. Thanks More

by yvanne.smith Verified Customer Verified Customer

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Our car was totaled so the need for another vehicle was imminent. But, if you have the opportunity to buy a "new" car, a newer Lexus, why would you make a quick decision? So we called Josh (his reputation imminent. But, if you have the opportunity to buy a "new" car, a newer Lexus, why would you make a quick decision? So we called Josh (his reputation preceded him) with our dilemma and gave him our spec preferences so he'd call us when the vehicle arrived at the dealership. It happened sooner than expected, and we actually missed a car that we had prioritized for hesitating. Josh was patient, yet used every conversation to share the benefits of buying from Lexus and worked with us to prioritize our list. His years of experience at Northside ~ that he has worked the dealership from almost every aspect ~ built confidence and respect for his otherwise "cut to the chase," no nonsense manner of speaking. He knows his "stuff!" The weekend we decided "it's now or never" Josh had one car that met our specs (except the color preference) and we left to make the 4-hour drive from North Texas to Northside. Josh met us at the car as we drove into the dealership. The car was beautiful. We were hard pressed to find a flaw in an almost 5-year-old vehicle. Then we learned the car was a one-owner vehicle, purchased and serviced exclusively at Northside. This was the perfect scenario for a buyer who loves the Lexus product, the Lexus brand and Lexus service! Josh knew his buyer, he knew how to appeal to our good senses ~ with relevant content. He left no stone unturned in explaining all aspects of the sale and introduced us to Doug in finance who drew up the paperwork in short time. While we bought a car that weekend, we returned home confident we made a good decision. Did we "steal" the car? (Don't think Lexus is going to let you do that!) But we drove away knowing we got a great value including an extended warranty and we received flawless 5-Star service. As for the color? We have learned to love it! More

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