Kathy Smith
Kathy Smith at Gates Nissan

Kathy Smith | Page 14

Service Manager

Gates Nissan

4098 Atwood Drive
Richmond, KY 40475

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4.7
374 Reviews
4.7

374 Reviews

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374 Reviews of Kathy Smith

June 18, 2019

Dealership Rating
Employee Rating

satisfied Gates Nissan time after time always takes care of our vehicles . The staff is friendly and genuinely cares about the service and the care of our vehic More

by Chris Cobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Statham, Pamela Thompson

Jun 19, 2019

Gates Nissan responded

Always our pleasure! Thank you for your continued trust and business with us!

June 14, 2019

Dealership Rating
Employee Rating

They did an outstanding job! The service department did an outstanding job in diagnosing a problem I was having with my 2015 Frontier. There was a noise coming from my front whee More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jun 19, 2019

Gates Nissan responded

Thank you so much for sharing your service experience with us! We're so glad the service team was able to diagnose the issue for you! If you need anything in the future don't hesitate to let us know! Thank you for your trust and business!

June 08, 2019

Dealership Rating
Employee Rating

Always Great! The Richmond Dealership is always friendly, professional, and accommodating. Their prices are fair and I have a good experience with every service. More

by Whitey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jun 10, 2019

Gates Nissan responded

Thank you very much for offering such wonderful words! We appreciate and value your trust in our Gates Nissan team and look forward to continually serving you. Always our pleasure!

June 07, 2019

Dealership Rating
Employee Rating

Excellent Service The service department takes the time to build a relationship with their customers. They show integrity and pride in their work. I look forward to see More

by Rbking21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson, Jon Wilburn, Nick Simmons

Jun 10, 2019

Gates Nissan responded

Thank you very much for trusting Gates Nissan for your Nissan service! If you need anything, don't hesitate to let us know!

June 06, 2019

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Employee Rating

Oil change service with 27 point inspection. I wanted to protect our investment in our 2017 Nissan Pathfinder, so we returned to the dealership where factory trained technicians completed the wor More

by Johnny Tutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jun 06, 2019

Gates Nissan responded

Thank you so much for trusting the service team at Gates Nissan to protect your Pathfinder investment! We're so pleased to hear all of your expectations were met and surpassed! Thank you for your business and trust in the team at Gates Nissan!

May 30, 2019

Dealership Rating
Employee Rating

Excellence is not an accident Nissan service center works overtime to keep their customers on the road. Pamela and Kathy are great at getting you an out as fast as safety allows. More

by Murano2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jun 06, 2019

Gates Nissan responded

Thank you so much! Our service team here at Gates Nissan are top notch and we're so happy to hear your experience was good! Please don't hesitate to reach out to us if need anything!

May 25, 2019

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Employee Rating

Extremely satisfied I had a blowout on Thursday, called late that afternoon and was able to get my vehicle in the next day to have the tire replaced. All went so smoothly More

by Greg30Wsr30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2019

Gates Nissan responded

Thankfully you were ok during the blowout! Always our pleasure, and thank you for allowing Gates Nissan to serve you!

May 22, 2019

Dealership Rating
Employee Rating

First time service We had finally put enough miles on our car to warrant our first service. I was a 1/2 hour early for mu appointment and was taken right in. Service wa More

by steve101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2019

Gates Nissan responded

Thank you so much for offering your service experience with us! Kathy and her service team work extremely hard so it pleases us so much to hear your kind words about your visit. Thank you for your business and trust in Kathy and Gates Nissan!

May 20, 2019

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Employee Rating

Car repair I was very pleased with the friendly staff and the promptness fixing the the transmission on my rogue and also for the drinks and snacks that they of More

by Nisson.kevin16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson, Nick Simmons

May 22, 2019

Gates Nissan responded

Thank you so much for trusting Gates Nissan! We appreciate you taking time to share your feedback with us!

May 14, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation I brought my 2018 Rogue in without a scheduled appointment. They had in serviced in no time. I was very pleased with the fast , friendly service at Ga More

by Bat210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2019

Gates Nissan responded

Thank you for your kind words and time to share your experience with us at Gates Nissan! We are grateful for your trust in us!

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