Kathy Smith
Kathy Smith at Gates Nissan

Kathy Smith | Page 15

Service Manager

Gates Nissan

4098 Atwood Drive
Richmond, KY 40475

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4.6
373 Reviews
4.6

373 Reviews

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373 Reviews of Kathy Smith

May 08, 2019

Dealership Rating
Employee Rating

Great, Friendly Service Department! Fast, Friendly Service! Would highly recommend this service department to anyone. Will continue to come back here to have my car serviced. Thank you More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

May 13, 2019

Gates Nissan responded

That's wonderful to hear! Always our pleasure to offer a great experience! Thank you for your continued trust in us at Gates Nissan!

May 06, 2019

Dealership Rating
Employee Rating

Great Experience All work was performed in a quick and professional manner with great attention to detail. Employees are extremely friendly and always willing to help More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

Gates Nissan responded

Thank you for providing your service experience feedback with us! Thank you for allowing our Gates Nissan family serve you!

May 01, 2019

Dealership Rating
Employee Rating

Excellent Service Department I brought my Nissan Altima in for an oil change on 4-30-19. Pamela took care of everything for me. Kathy came out to see how everything was going. T More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

May 13, 2019

Gates Nissan responded

Kathy and Pamela are outstanding and we're so thankful for them and their genuine attention to our guests. Thank you so much for sharing your service experience, we are very grateful for your kind words and trust in us!

April 24, 2019

Dealership Rating
Employee Rating

Great first experience I'd previously gotten my Nissan serviced at another location and did not enjoy the experience. The staff made me feel like an inconvenience. This expe More

by lramosf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2019

Gates Nissan responded

Thank you so much for your feedback and 5-start review! We are so glad you had a great experience here at Gates Nissan. We hope every experience you have with us is top notch! We look forward to seeing you again! Let us know if we can do anything else to assist you!

April 24, 2019

Dealership Rating
Employee Rating

Excellent Service I brought my Altima in for a oil change 4/23, absolutely amazing service department team, super friendly staff, clean environment. Way to go guys! 🙂 More

by AmandaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Apr 30, 2019

Gates Nissan responded

Thank you Amanda for your awesome feedback! We appreciate your 5-star rating and hope to see you again in for service in the future! Let us know if we can do anything else to assist you in any way!

April 15, 2019

Dealership Rating
Employee Rating

Outstanding service and personable staff. As always, top notch service and professional staff. Cathy has always been a help to me. I appreciate good Christian folks. I will bring my Frontier f More

by McKee Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2019

Gates Nissan responded

Thank you very much for your feedback, Mr. McKee! We are so glad you have had great experiences with us in our service department! Your 5-star rating with us is much appreciated!

March 15, 2019

Dealership Rating
Employee Rating

Great service from check in to check out. They are always able to accommodate me for scheduled service or emergencies. Reaonable prices. Great for rewards too. More

by Rayette2127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 18, 2019

Gates Nissan responded

That is so great to hear! We thank you so much for taking time to share your service experience with us! We're always here to help. If you need anything, don't hesitate to reach out to us!

March 08, 2019

Dealership Rating
Employee Rating

Service as it should be.. Been bringing my car here for service since 2016. I teach, I don’t mechanic..... but, thankfully I don’t have to. Never feel like I’m stupid for not k More

by Jones,will9988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 13, 2019

Gates Nissan responded

Thank you so much for sharing! Our pleasure as always to serve you!

March 07, 2019

Dealership Rating
Employee Rating

Exceptional Service! Pamela Thompson and Kathy Smith are awesome!! They both make you feel that you are appreciated as a customer and makes certain that everything has More

by Boyd Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 13, 2019

Gates Nissan responded

Thank you so much for sharing your sales and service experience with us! We strive to offer a 5-star experience to our guests each day. So pleased to hear you feel we have earned that rating! Thank you so much from all of us at Gates Nissan!

March 03, 2019

Dealership Rating
Employee Rating

Service Both Kathy and Pam are always friendly and willing to answer any questions or get the answer. Makes you feel welcome. Great job to both. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 06, 2019

Gates Nissan responded

Thank you so much! Kathy and Pam are very special to us! Thank you for taking time to share your feedback with us!

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