Katie Martin

Clean and welcoming atmosphere. Knowledgeable and patient staff. No overwhelming inventory to choose from. Outstanding service. Knowledgeable and patient staff. No overwhelming inventory to choose from. Outstanding service. More

Report | Print

Katie and the staff at Malouf Cadillac made me feel comfortable and got me through my car buying process as efficiently as possible. The whole encounter was very friendly and no nonsense. I never fel comfortable and got me through my car buying process as efficiently as possible. The whole encounter was very friendly and no nonsense. I never felt pressured at all! More

Report | Print

I was extremely disappointed by my experience at this dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week t dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week to take the vehicle because it was the end of the month but was originally told two week. Whenever I asked questions about the car, Katie Martin told me to go look at the window sticker. I wanted to speak to finance prior to taking delivery of the vehicle to know the additional warranties and packages. Katie handed me a bunch of pamphlets that did not contain pricing. I had to beg to speak with finance who were really nice and helpful. I asked about the length of the subscription for On Star and Super Cruise. Since finance didn't know and told me to ask Katie, she couldn't be bothered to find out the answer. She told me they would call me once it was close to the end of the trial. When I scheduled the appointment to take delivery of a $180K vehicle, none of the paperwork was ready. I sat with her for 15 minutes before she realized that finance didn't have any of the paperwork. She then proceeded to sit in her managers office scrolling on her phone and then I sat with her for another 15 minutes before it went off to finance. So I waited about 45 -50 minutes before I was able to go to finance. She seemed genuinely uninterested in the sale and annoyed by my presence. I originally thought it might be just an off day but these events happened over the course of several days. She did apologize after I told finance I would not shop or service my vehicle there but after I paid for the vehicle and the sale was finalized. I think she knew that she did not provide her best level of service but as someone who has bought numerous vehicles before, I would skip the hassle and not recommend shopping for a vehicle here. More

Report | Print

I had an outstanding car-buying experience with Joe Mitolo and Katie Martin. From start to finish, the process was seamless—limited back-and-forth, just straight to the point. I was particularly impres Mitolo and Katie Martin. From start to finish, the process was seamless—limited back-and-forth, just straight to the point. I was particularly impressed with Katie’s exceptional interpersonal skills. At one point, we were about to walk out, but she kindly suggested running the numbers again. Working with Joe, they were able to put together a deal that worked for us. At no point did I feel pressured or like I was being sold to—both Katie and Joe genuinely focused on getting us the best deal. It was refreshing to experience such professionalism and transparency. Highly recommend!” More

Report | Print

My sales person Katie was a pleasure to work with. She was very friendly and she went above and beyond to see. I got exactly what I wanted. I’ve been dealing with Malouf for many years and I will cont She was very friendly and she went above and beyond to see. I got exactly what I wanted. I’ve been dealing with Malouf for many years and I will continue to do so because of their pressure free sales and their true concern for their customers. More

Report | Print

My salesperson, Katie was very pleasant and helpful. She went above and beyond to get me the best deal. I highly recommend buying a car at Malouf Chevrolet Cadillac. The whole sales team is great. She went above and beyond to get me the best deal. I highly recommend buying a car at Malouf Chevrolet Cadillac. The whole sales team is great. More

Report | Print