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Katie Terry

Overview Reviews (21) Inventory (479)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

21 Reviews

Overview Reviews (21) Inventory (479)

4.8

21 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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21 Reviews of Katie Terry

June 18, 2025

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Great service. Quick, easy and the service professional that helped me was very courteous. I would recommend Brogden Buick for your GMC service needs. Quick, easy and the service professional that helped me was very courteous. I would recommend Brogden Buick for your GMC service needs. More

by JMSMITHOHKS

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Jun 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your awesome review! We're glad to hear that you had a great experience with our service team at Robert Brogden's Olathe Buick GMC. We appreciate your recommendation and look forward to assisting you with your GMC service needs in the future! Sincerely, The Robert Brogden Buick GMC Team

June 17, 2025

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Completed the service work quickly and helped with a Google problem. Very organized and professional. Google problem. Very organized and professional. More

by MICHAEL.LANMAN

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry

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Jun 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for the wonderful feedback, Michael! We're thrilled to hear that you found our service quick, organized, and professional. It's always our goal at Robert Brogden's Olathe Buick GMC to provide excellent assistance, including with any tech issues like your Google problem. We appreciate your support and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 17, 2025

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Great service. Quick and professional. The whole experience was a positive one. Happy to have service done here! Quick and professional. The whole experience was a positive one. Happy to have service done here! More

by MARASCO.MATT

Verified Customer

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Recommend Dealer

Yes

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Jun 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Marasco! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. Our team aims to provide quick and professional service, and it's fantastic to know we succeeded for you. We appreciate your support and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2025

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Very fast and friendly service from this dealership. Would highly recommend to others seeking vehicle service work. Would highly recommend to others seeking vehicle service work. More

by grexhoggatt

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Jun 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced fast and friendly service at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 14, 2025

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Notification volume was turned down on the audio system so that could not hear notification of leaving key in and had to reset. Enjoyed the visit with Terry Cahill, made the wait time go quicker so that could not hear notification of leaving key in and had to reset. Enjoyed the visit with Terry Cahill, made the wait time go quicker More

by dbillups

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Terry Cahill

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Jun 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear that you enjoyed your visit with Terry at Robert Brogden's Olathe Buick GMC. We appreciate your note regarding the audio system notifications, and we'll look into it to improve our customer experience. We hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 13, 2025

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Great service. My visit this time was very fast, and all of my needs were met. My visit this time was very fast, and all of my needs were met. More

by STASIMCKIBBIN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Stateler

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Jun 13, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for the wonderful review! We're glad to hear your visit to Robert Brogden's Olathe Buick GMC was quick and that we were able to take care of everything you needed. Your feedback means a lot, and we look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Employee Rating

Took care of my car while it was getting fixed and did a great job keeping me up to date as it did take longer than usual due to supply issues. Very friendly and nice. great job keeping me up to date as it did take longer than usual due to supply issues. Very friendly and nice. More

by krystianeperez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review, Krystiane! We're glad to hear that we kept you updated during the repair process and that our team made your experience friendly and pleasant. If you need anything in the future, please don’t hesitate to reach out to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Service was great and would be back again for another appointment . The guest area was clean and there are free snacks/drinks! appointment . The guest area was clean and there are free snacks/drinks! More

by theiling86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It’s always our goal to provide a clean and comfortable environment with added perks like snacks and drinks. We look forward to seeing you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Very quick and efficient and kept my updated. I’ll be using them again for service. I’ll be using them again for service. More

by STJOMACY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our service quick and efficient. At Robert Brogden's Olathe Buick GMC, we always strive to keep our customers informed throughout their experience. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 10, 2025

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Employee Rating

Excellent service. Good communication on details of the problem and timing of the repair. Thank you Good communication on details of the problem and timing of the repair. Thank you More

by vincenthorst

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Jun 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Vincent! We appreciate you taking the time to share your positive experience with us at Robert Brogden's Olathe Buick GMC. It's great to hear that you received excellent service and clear communication regarding your repair. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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