Katie Terry

Good service and took the time estimated No overselling, easy appointment process, and very friendly easy appointment process, and very friendly More

by MUTH71 Verified Customer Verified Customer

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Katie was and is fantastic. When I came in she was kind, gave the information that I needed and was thorough. She stayed calm during a tough situation and was exactly the level When I came in she was kind, gave the information that I needed and was thorough. She stayed calm during a tough situation and was exactly the level of top customer service every customer should experience. I was less than impressed with the service techs and the assistant service manager Shawn. However, Katie never once gave less than incredible service to me. I actually preferred to work with her over management. I appreciate her greatly and cannot shout her praises loud enough. I will now be a loyal Katie customer. Thank you, Katie. More

by TRISTALILLIAN Verified Customer Verified Customer

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I brought my Wrangler 4xe in for warranty work while it was still under warranty. This dealer replaced the wrong part and the vehicle ended up going out of warranty while they had it. Once they finally had was still under warranty. This dealer replaced the wrong part and the vehicle ended up going out of warranty while they had it. Once they finally had a field tech look at it, it was out of warranty so they wouldn't get paid to fix it. They tried to tell me that it is designed to squeak during operation. This is a vehicle that is 3 years old. They've lost most of their leadership, and the new crew isn't any better. Greg Russel, the operations manager, doesn't evened bother to read service notes before telling you he can't help you. Do not bring your vehicle to this dealer for service. There is better Jeep dealer service just 10 minutes away. More

by mitchellryanr Verified Customer Verified Customer

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