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Start your review of Katrina Cruz.
Katrina Cruz
Katrina Cruz at Spradley Barr Motors
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Katrina Cruz

Body Shop Advisor

Spradley Barr Motors

2200 Westland Rd
Cheyenne, WY 82001

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1 Review of Katrina Cruz

September 22, 2019

Dealership Rating

"If you LIKE your car DONT take it to Spradley Barr"

- Cyndi

I moved to Cheyenne approximately 2 years ago when I took my Ford Escape to spradley Barr the 1st words out of their mouth is did you buy this here.I didn't even live here when I bought the car. It became such an issue when my check engine light came on that I traded in my under warranty 2017 Ford Escape for a Jeep Cherokee just so I would not have to go to their service department anymore. My husband and I decided to give them a chance on The Body Shop. But that was soon realized that that was A bad idea as well. When it took almost an extra 3 weeks 2 trips And numerous phone calls. I was left without a car and and was told it wasn't there problem. They put an extra 50 miles on my vehicle while it was in the shop, blew the battery, and shorted out my air conditioner. Left greasy finger prints on the headliner. When we took it back and told them that they had shorted something out that was causing my air conditioner problems and the car wouldn't start. They did replace the battery but told us that there was no way that they shorted out the airconditioner. Even though it was all electrical. My family has had Fords in our driveways for generations. And now that is an emblem that won't be seen in mine. Thanks Spradley Barr

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Sep 24, 2019

Spradley Barr Motors responded

It sounds like your visit here Spradley Barr Motors Inc. did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust. Please give us a call at 307-638-3335 and we will do our best to make this better. We hope to hear from you soon.

Sep 25, 2019

Cyndi responded

IF YOU TAKE YOUR CAR TO SPRADLEY BARR IT WILL COST YOU MORE TIME AND MONEY Took this car in fo an oil change today (NOT TO SPRADLEY BARR) and they called me to tell me my battery is bad. The Same battery that Spradley Barr SUPPOSEDLY REPLACED With a brand new one when they SHORTED OUT. Talked with the people that did the oil change and now the car is totally un reliable and going to trade it in. SPRADLEY BARR HAS RUINED ANOTHER CAR. They couldn't give me a New Vehicle if I have to deal with there service department.

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