Kayla Rockey
Kayla Rockey at Kenny Ross Ford South

Kayla Rockey | Page 5

Service Advisor

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Kayla Rockey

February 20, 2026

Dealership Rating
Employee Rating

Great reminders sent and, follow up. Service was timely The Staff was nice and thorough. More

by lauramcferran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 19, 2026

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The service is absolutely amazing. So kind helpful and thorough. I can’t imagine going anywhere else. More

by spaceways
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney , Ali Duvuvei

Feb 25, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2026

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Best service experience I’ve ever had. They made a difficult situation easy and were very accommodating. More

by ben.dugan50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 08, 2026

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Employee Rating

Great service timely and professional Kayla was very helpful and addressed an issue at no charge tonus More

by rruzza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney , Ali Duvuvei

Feb 18, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 31, 2026

Dealership Rating
Employee Rating

Always help me out - super friendly, patient and understanding. Great workers, mechanics and the shop space is great. Love getting the videos showing me what’s going on with my car. You keep me comi More

by missuslkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 30, 2026

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Employee Rating

Always great service by employees. Thanks for reaching out for my opinion. Worked with Gavin also in collision and he was awesome!! More

by dmcbak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 29, 2026

Dealership Rating
Employee Rating

On time communicated and updated along the way as my vehicle was in the shop. More

by tomfry17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 21, 2026

Dealership Rating
Employee Rating

I had the BEST “WORKS” performed on my 2024 FORD F150 Supercrew Lariat Hybrid…no problems. More

by james.jamison3
Recommend Dealer
Yes

January 16, 2026

Dealership Rating
Employee Rating

I had a problem geting a call back from Kayla, in the end ispoke with her and my questions were answerd. Then i called her the next day about extra service we talked about but didnt get a call back! Lucky f More

by wayneroth78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney

January 09, 2026

Dealership Rating
Employee Rating

I haven’t driven the truck enough yet to accurately judge the repairs. So far so good. But, the odd thing is, nobody ever answers the phone at the service department. Very hard to reach anyone. Once I did fi More

by WYKERIN
Service Price Transparency
Service Time
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Recommend Dealer
Yes
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