Kayshawn Jolly | Page 4

I was so grateful to find the perfect car for my needs but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. Immediately after the buying process began I had to unsuccessfully chase down my sales person after I hadn’t heard from him for several days. I then began contacting other people at the dealership. I had to call multiple times to get someone on the phone. It was finally explained to me by the sales mgr that there had been a misunderstanding about which financial institution I’d wanted to use - even though I’d specified which one in my initial meeting. They said they had reached out to said bank and were pursuing others as well for better offers. (Which was strange because I knew the fantastic offer I was preapproved for from my selected bank) I then called my preferred bank to confirm and learned they had no record of a loan request. I was terribly confused and frustrated but the sales mgr assured me he would follow through. My boyfriend ended up going over to the dealership in person to make sure the ball was rolling. 7 days after my initial meeting I went to the dealership to make my down payment and sign the dotted line. Upon arrival, my boyfriend spoke briefly with the sales mgr. But, my salesperson ignored me. However, as I was leaving the restroom he leaned back in his chair to casually say, “oh hay. Oh wow, I hadn’t noticed how tatted up you are,” commenting on my tattoos. And that was all he said to me and I walked away without responding. At this point, I was furious. Several moments later, he called me (by the completely wrong name) to go sit down with the finance mgr. The sales mgr and business mgr were pleasant enough but it hardly made up for the miscommunication, unprofessionalism, disrespect, and lack of care and responsibility. I was nearly in tears during my signing and was frantically looking for a different car at a different dealer. I unfortunately did not have the luxury of time and decided it was in my own personal best interest to complete the sale. The finance mgr offered me two free oil changes to make up for my trouble which was hardly enough and I don’t ever want to set foot in this place ever again. The sales mgr said he would give the car a once-over and make sure it was clean and ready to go. The next day, I picked up my car. The sales mgr extended his apologies and walked me out to my car. I noticed it was not spotless and there were watermarks and bird poo on it but I couldn’t get out of there fast enough. And to top it off, I checked the air filters today and they’re filthy… More

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Great service . In and out promptly There are no words to express my complete satisfaction. In and out promptly There are no words to express my complete satisfaction. More

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I called and made an appointment to test drive a CX-30. Never had a Mazda and on-line reviews led me to it. Amir, my sales rep, was awesome. I was used to Toyota and Honda but Amir took Mazda to a differen Never had a Mazda and on-line reviews led me to it. Amir, my sales rep, was awesome. I was used to Toyota and Honda but Amir took Mazda to a different level. I was hooked! The day I took delivery, Amir introduced me to Alex. That guy is a saint. He helped me sinc my phone to the car and explained everything about the car. Mazda lucked out when they hired Amir and Alex! More

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0 communication 0 accountably, call over 30 times no answer and when I get an person they make it sound like it doesn’t matter answer and when I get an person they make it sound like it doesn’t matter More

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Great customer service as always. I can always count on Aaron and his great team of service writers to get the car done on time. Service with a smile. Even on busy weekends. I can always count on Aaron and his great team of service writers to get the car done on time. Service with a smile. Even on busy weekends. More

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Working with Prince my salesman was great . Everyone we spoke to was friendly and kind. Everyone we spoke to was friendly and kind. More

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Amazing Wonderful service starting with Justin Robbin's treating me like Queen Royalty and giving me different options for payment on how and when to give the necessary repairs to my car. The waiting room treating me like Queen Royalty and giving me different options for payment on how and when to give the necessary repairs to my car. The waiting room clean restrooms are clean. More

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Justin was my service technician and he did everything as promised. My service was done in a timely manner. Justin was very helpful and pleasant. promised. My service was done in a timely manner. Justin was very helpful and pleasant. More

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This was my second attempt to get a car from Ira Mazda. After the fist attempt I was pretty much gave up on buying but Angie Matos kept reaching out and keeping me informed about the cars I was looking a After the fist attempt I was pretty much gave up on buying but Angie Matos kept reaching out and keeping me informed about the cars I was looking at and whenever I had questions she was always quick to respond .she was quick to message me when one of the car’s price I was interested in went down. I finally found a car I liked enough and decided to pull the trigger. David the sale manager who I had met before was very patient with me throughout the whole process. Paul the finance manager to my surprise wasn’t pushy at all when I refused to add any extra warranty he was offering me. I’m happy with my decision to buy from Ira and since it’s very close to where I live makes it even better. Overall great experience and I would recommend them to my family and friends More

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The staffs and the manager was a very nice and friendly but the administration worker was ok. He didn’t explained things very clearly and the car also wasn’t checked carefully and my car still have somethi but the administration worker was ok. He didn’t explained things very clearly and the car also wasn’t checked carefully and my car still have something missing. I wish they checked the car more detailed before they sale it. ☹️ More

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