Keith Carpenter

If zero stars were possible that is what this rating would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and routinely used Lindsay for service prior to the pandemic. Last week we took our car in for service and to check a few maintenance concerns and were ghosted for the remainder of the week. No returned calls, no updates, no notification that they would be keeping the car over the weekend. Today, our car is finally ready, and not only did I have to wait 45 minutes for a returned phone call to book a Lyft so that I can come get the car, but then when I called back concerned about the ride not showing up for 30 minutes (which is a very long time for a Lyft) I was treated like I was an idiot and like it wasn’t their problem - directly from the Sales Director himself. I expressed my disappointment with the experience and said I didn’t think we would be coming back and he said “okay no problem” so clearly they do not care about their customers experiences. Don’t waste your time, there are too many other dealerships nearby to deal with this sort of treatment. More

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Unprofessional. They sold the car we were in the process of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rat of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rate if a good credit, without knowing the specifics. And then never clearly communicate what is happening with the credit application unless you ask 10 times More

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New Car What a great experience on a Saturday morning. Will Lang, Leigh Voglezon and Keith Carpenter the best Cadillac team took great care of us. We love our What a great experience on a Saturday morning. Will Lang, Leigh Voglezon and Keith Carpenter the best Cadillac team took great care of us. We love our XT5 More

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Great Customer Experience Tailored to My Needs. This was my first experience at Lindsay Cadillac. With a demanding career in the Insurance industry, my career is evolving from being bound to my d This was my first experience at Lindsay Cadillac. With a demanding career in the Insurance industry, my career is evolving from being bound to my desk, to commuting to prospective client meetings and driving all over the DMV... That said, I needed to move from a RWD ATS that I LOVED to an AWD vehicle that was preferably "certified pre-owned (CPO)." From my research on Car Gurus and TrueCar, Lindsay Cadillac had the best selection of CPO Cadillac inventory and at the best prices. The friendly customer service from everyone was a relief from the snooty treatment I received from another Cadillac dealership in Bethesda, MD. Suffice to say it, everyone was focused on my needs and tailoring the right car for me at the right price. I'm so happy with my purchase and experience, I've already referred Lindsay Cadillac to a relative of mine. She will be trading out of her older CTS for a new one at Lindsay. Leigh, Keith, Ricky, & Jim: Thanks for a great buying experience! More

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Outstanding salesman (John Vyas) and finance manager (Keith John Vyas makes the entire car shopping process a pleasure. There is no high-pressure sales pitch. He is patient, accommodating and a good listener. John Vyas makes the entire car shopping process a pleasure. There is no high-pressure sales pitch. He is patient, accommodating and a good listener. He worked in concert with the finance manager, Keith Carpenter, to enable me to get the 2017 CTS I wanted . I have bought 4 Cadillacs with John Vyas over the years. I would strongly recommend him and Lindsay Cadillac. I will be back. More

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Excellent!!! This dealership was top! Jasper went above and beyond to make sure I purchased the car I wanted and liked without being pushy. She guided me and helpe This dealership was top! Jasper went above and beyond to make sure I purchased the car I wanted and liked without being pushy. She guided me and helped me to make my decision never tried to sell me what I didn’t want. I was very comfortable. Her and Keith Carpenter were excellent. They gave me suggestions and advice, but was in no way pushy what-so-ever. After I decided on my SUV Cadillac SRX the process was absolutely painless, quick and professional. I felt like family by the end of the whole process! I would recommend Keith Carpenter and Jasper to anyone who is looking for a new or used vehicle. Jasper was extremely easy to work with, very friendly, professional, you feel like you know her for a very long time. She helped me to get exactly what I was looking for in a used automobile. Very friendly and excellent dealership - would definitely recommend More

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Please Shop Lindsay For Your Next Purchase Love the dealership and the staff. Me. Leigh and Mr. Carpenter are the best. I will be recommending this dealership to all my friends and family. Love the dealership and the staff. Me. Leigh and Mr. Carpenter are the best. I will be recommending this dealership to all my friends and family. More

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Great dealership and sales team This dealership is very professional and helpful. Leigh Voglezon, our sales person, was a superb professional who made the deal happen. Knowledgeab This dealership is very professional and helpful. Leigh Voglezon, our sales person, was a superb professional who made the deal happen. Knowledgeable, pleasant, no pressure, helpful. Couldn't think of a better representative for Cadillac than Leigh. The dealership personnel were all polite and professional and the atmosphere there was the best. We will send others there and will return again to purchase additional cars. More

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One of the better buying experiences I've had. I found the Lindsay Cadillac staff to be professional, knowledgeable and engaging. The purchasing process was smooth and effective. The price on the c I found the Lindsay Cadillac staff to be professional, knowledgeable and engaging. The purchasing process was smooth and effective. The price on the car purchased and my trade-in were fair. I would definitely consider working with Keith and Daniel on my next purchase and would recommend doing business with them without hesitation. More

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