Keith Croft | Page 14

Quick and painless Service and car wash was done and over before we finished a leisurely walk around the pond across the street. Mike answered all of our questions and w Service and car wash was done and over before we finished a leisurely walk around the pond across the street. Mike answered all of our questions and was very helpful. I drive from Orlando to Melbourne just to receive the professionalism, customer service, and hospitality of this dealership it is well worth it. The best part was we got to see our salesman Keith Croft Lexus we were there. The facility is top notch and they always greet us with smiles. More

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Lexus with Keith We have once again returned to Keith at Lexus for the purchase of another Lexus, this time a new LC-500. He, and the Lexus of Melbourne staff, have on We have once again returned to Keith at Lexus for the purchase of another Lexus, this time a new LC-500. He, and the Lexus of Melbourne staff, have once again proven themselves to be professional, friendly, knowledgeable, thorough, fair, and just wonderful to deal with throughout the entire process of acquiring a new car. Their service is second to none and their product superb, as always. Thanks once again!!!! More

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"Excellant Service" I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my information and making sure my car was taken care of. Thank you Lexus of Melbourne. More

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Excellent detailed review of options ..good friendly convers No pressure just facts friendly review of all vehicle's and options very comfortable interaction. Follow through and review od selected vehicle ..just No pressure just facts friendly review of all vehicle's and options very comfortable interaction. Follow through and review od selected vehicle ..just an overall good experience More

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Cheated by Management My wife and I used USAA Auto Buying service to locate a pre-owned Lexus. We received a prompt response from Keith Croft who was very helpful in schedu My wife and I used USAA Auto Buying service to locate a pre-owned Lexus. We received a prompt response from Keith Croft who was very helpful in scheduling a test drive. We met Shane Singer, the assigned sales rep, at the dealership and test drove the vehicle. Shane was very helpful and did not apply any sales pressure. The next morning, I began negotiating a deal with Keith via text message. We agreed upon an out the door price, and I supplied a $1000.00 deposit over the phone. Keith explained that we needed to come in and complete some paperwork, so the deal would be official. My wife and I agreed to come in and complete the paperwork when we got off work at 5:00. At 5:25, we received a call from Keith telling us the vehicle had been sold to someone else. Keith explained this was out of his control and was done by his management. More

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Thanks for all you do. You guys are the absolute tops. Effective, professional, and caring. Rare in today’s world! Really really really excellent and most happy with my e You guys are the absolute tops. Effective, professional, and caring. Rare in today’s world! Really really really excellent and most happy with my experience in Melbourne! More

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Amazing customer experience. The team are knowledgable, professional and classy. Great receptionist and overall a pleasure to give them business. The cars are always amazing and I The team are knowledgable, professional and classy. Great receptionist and overall a pleasure to give them business. The cars are always amazing and I think that this particular dealership would inspire anyone who loves and cares about cars to want to return. More

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Totally Impressed by Lexus of Melbourne Professionalism After researching my next car for the past 2+ months, I decided that the Lexus NX300 Hybrid would be the ideal choice. I was quickly turned off by th After researching my next car for the past 2+ months, I decided that the Lexus NX300 Hybrid would be the ideal choice. I was quickly turned off by the lack of follow-up, and lack of concern demonstrated by the management team at Lexus of Winter Park, to locate the specific NX300 Hybrid that I wanted. The Matador Red exterior with Creme interior was a rarity, so I decided to contact other Lexus dealerships in Central Florida. As luck would have it, this exact NX300 Hybrid color combination and desired options that I wanted was sitting on the lot of the Lexus of Melbourne. It was the only NX300 Hybrid they had on their lot. I made an inquiry to Keith Croft (Lexus Master Certified Technology Specialist) at Lexus of Melbourne and I was so impressed by his professionalism, I inked the deal from 70 miles away. When I arrived to pick up my new car on 2/11/2019, I was great like a VIP customer and was in and out with my new car in about two hours. In addition, Keith has logged me into the Lexus Enform Website that would begin tracking everything on my vehicle for me. In addition, he went over every technical detail of the vehicle to make sure that everything was set to my specific liking. Keith also made sure that I was introduced to all the key personnel at Lexus of Melbourne that I would be interfacing with in the future for servicing. I have purchased many cars over the past 40+ years, and by far, this was the best dealership experience that I ever had. Keith was the "keystone" of the management architecture at Lexus of Melbourne that secured my business. It is an experience like this that will keep me coming back to Lexus of Melbourne, despite living 70 miles away. Thank you Keith for your professionalism and treating me like a VIP. Much appreciated! G. Wasson (Longwood, Florida). More

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Wonderful experience dealing with Lexus of Melbourne. Just wanted to reach out to Keith Croft and Lexus to let them know my experience was outstanding. Keith was professional, courteous and extremely kno Just wanted to reach out to Keith Croft and Lexus to let them know my experience was outstanding. Keith was professional, courteous and extremely knowledge about my new ES 350. I would definitely recommend Lexus to all my friends. Thank you Keith and Lexus fo Melbourne Sandra Babiarz More

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Customer service is a priority here. I have worked with Steven for the past few service appointments and he always goes above and beyond to keep me informed and make my experience as easy I have worked with Steven for the past few service appointments and he always goes above and beyond to keep me informed and make my experience as easy as possible. Thanks to Lexus and Steven for making my life easy! More

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