I’ve been bring my car to this dealership for some time.
I’ve had a great experience every time! Great staff and reliable service!
I’ve had a great experience every time! Great staff and reliable service!
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by mmbouch
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Hastey, Jessica Sharpe
Apr 07, 2023 -
Acura of Berlin responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tony Braglia
General Manger
860-829-3780
The facility in Berlin is convenient, clean, and
comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous
comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous and prompt. Last summer, when I needed four new tires, they were very patient helping me find the best, most affordable tire for my car and then went above and beyond to expedite delivery in time for my vacation. (Supply issues were still a problem in 2022!) My most recent visit was just for an oil change, but the experience was quick and easy and pleasant.
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by AJMBEAL
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2023 -
Acura of Berlin responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else.
Tony Braglia
General Manger
860-829-3780
I had overall good experience but not excellent as
before. Less mechanic are available now.
before. Less mechanic are available now.
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by MUKHAMOH
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2023 -
Acura of Berlin responded
Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Tony Braglia
General Manger
860-829-3780
Dropped the car off at 8AM for an oil change.
Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative
Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership.
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by brandonp
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2023 -
Acura of Berlin responded
Thank you for this feedback, Brandon. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Tony Braglia
General Manger
860-829-3780
No complaints, service done nice and clean in timely
manner. Car was washed upon completion
manner. Car was washed upon completion
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by Zen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Javier Rivera
Apr 05, 2023 -
Acura of Berlin responded
Zen, Thanks for sharing your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!
Tony Braglia
General Manger
860-829-3780
They fix up the problem
I had to bring my car twice
A
few days at the time
People are nice and pleasant
Thank you
Dr J Amara
few days at the time
People are nice and pleasant
Thank you
Dr J Amara
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by Jean Amara
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2023 -
Acura of Berlin responded
Dr. Amara, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin.
Tony Braglia
General Manger
860-829-3780
Great service always there to meet you when you arrive.
Gave a new loaner when car needed to stay over for service
Gave a new loaner when car needed to stay over for service
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by c.viger
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Young lady that greets you at drop off
Apr 05, 2023 -
Acura of Berlin responded
It's great to hear that Keith and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!
Tony Braglia
General Manger
860-829-3780
I received excellent service with Lucius with the car
sales, and the service dept.
Thank you so much!
sales, and the service dept.
Thank you so much!
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by LADWINA57
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Steve Hooker, Javier Rivera, Tom Suchojad, Lucius Ulett
Apr 05, 2023 -
Acura of Berlin responded
Thank you for your business and this review. We're happy to hear Lucius and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Tony Braglia
General Manger
860-829-3780
Everybody at Acura of Berlin is so kind and efficient.
They are thorough with their work and explanations.
They are thorough with their work and explanations.
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by KCASARO
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2023 -
Acura of Berlin responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come!
Tony Braglia
General Manger
860-829-3780
Excellent the way they go over to make sure the client is
satisfied is the best.
satisfied is the best.
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by medyalylopez
Verified Customer
Verified Customer
Apr 03, 2023 -
Acura of Berlin responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tony Braglia
General Manger
860-829-3780
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