Keith Davis | Page 34

Dropped the car off at 8AM for an oil change. Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership. More

by brandonp Verified Customer Verified Customer

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No complaints, service done nice and clean in timely manner. Car was washed upon completion manner. Car was washed upon completion More

by Zen Verified Customer Verified Customer

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They fix up the problem I had to bring my car twice A few days at the time People are nice and pleasant Thank you Dr J Amara few days at the time People are nice and pleasant Thank you Dr J Amara More

by Jean Amara Verified Customer Verified Customer

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Great service always there to meet you when you arrive. Gave a new loaner when car needed to stay over for service Gave a new loaner when car needed to stay over for service More

by c.viger Verified Customer Verified Customer

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I received excellent service with Lucius with the car sales, and the service dept. Thank you so much! sales, and the service dept. Thank you so much! More

by LADWINA57 Verified Customer Verified Customer

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Everybody at Acura of Berlin is so kind and efficient. They are thorough with their work and explanations. They are thorough with their work and explanations. More

by KCASARO Verified Customer Verified Customer

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Excellent the way they go over to make sure the client is satisfied is the best. satisfied is the best. More

by medyalylopez Verified Customer Verified Customer

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Great service department, comfortable waiting area, appointments to accommodate my schedule, polite staff in service area and payment area. appointments to accommodate my schedule, polite staff in service area and payment area. More

by 2019MDX Verified Customer Verified Customer

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I’m very confident in this dealership. Very honest and always well taken care of. Very honest and always well taken care of. More

by mmbouch Verified Customer Verified Customer

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Outstanding service each and every time we bring the MDX in for service to Keith. in for service to Keith. More

by mikecoronella Verified Customer Verified Customer

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