Keith Deschane | Page 2

Professional, friendly and helpful The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very p The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very positive – from the initial meeting with General Manager Keith Deschane, paperwork with Finance Manager Jhevon McMillan to an extensive session learning vital details of the new vehicle operation with Sales Professional Greg Gustafson. All were knowledgeable, friendly and sensitive to our needs with NO pressure to “move us on and out.” We would enthusiastically recommend doing business at Lithia Toyota of Billings. More

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Great experience Two very fine gentlemen to work with. We were treated with respect and every question comment or concern was addressed in a positive way. Thank you Two very fine gentlemen to work with. We were treated with respect and every question comment or concern was addressed in a positive way. Thank you More

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Excellent Service and Customer Satisfaction Mike Cleveland in the service department was instrumental in sealing this deal !!!!!! He new what I was looking for and notified me promptly when the Mike Cleveland in the service department was instrumental in sealing this deal !!!!!! He new what I was looking for and notified me promptly when the vehicle for "me" became available. Mike and Keith worked directly with me and we were able to make the deal. I believe they both went over and above the call of duty to gain my business. Very satisfied with all aspects of my purchase. More

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Expensive Repair Shortly After Sale While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to ha While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to have gone over the car, but the service records of both this dealer and the previous one did not reflect this. The $1,400 added to the price of the car made it a poor deal. I would not recommend this dealership. That being said, I contacted the dealership, and, after a delay, Keith Deschane, the general manager, ultimately offered to pay for half the cost of the repair, which I accepted. He was straightforward and professional. More

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2015 Toyota tundra Limited Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel com Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel comfortable in this buying experience and really knew their products More

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Best feeling in the world to finally own a Toyota tundra Thanks for everything I will always recommend your dealership and will always come back for our next vehicles. The next vehicles will more than likely Thanks for everything I will always recommend your dealership and will always come back for our next vehicles. The next vehicles will more than likely be a four runner for my wife. Thanks again. More

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Jevon and Andrew were great. I had a great experience with Lithia. I was helped by Jevon, Andrew and even got to spend some time with Keith. I was treated great, and everyone was I had a great experience with Lithia. I was helped by Jevon, Andrew and even got to spend some time with Keith. I was treated great, and everyone was very professional. I would recommend them in the future. Thank you! Kyle Dieterich More

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New Tundra We worked with Greg Gustafson at Lithia Toyota to order a new Tundra. Greg kept the focus on what we wanted, and he was direct and confident with it. We worked with Greg Gustafson at Lithia Toyota to order a new Tundra. Greg kept the focus on what we wanted, and he was direct and confident with it. It was fantastic dealing with a person that knows his product and his business, and not someone who is uncertain and unknowledgeable. I think most of the people working in sales today should spend some time with Greg. They could use the lesson in Customer Service, Product Knowledge, and Confidence. Thanks Greg. We love the Truck and are very glad you were working with us. More

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We worked with Kristen initially. We told her what kind of vehicle we were looking for. She brought us in once she had found two cars that could meet our needs. Both cars were excellent! Next we worked of vehicle we were looking for. She brought us in once she had found two cars that could meet our needs. Both cars were excellent! Next we worked with Phil. He gave us great information about the cars and was honest about the pros and cons of each. He did not pressure us in any way but was available to answer our questions. He was diligent about working within our budget. He allowed us plenty of time to drive the cars, explore the options, and ask questions. He did not rush us in any way. Keith Deschane was involved in the final financial negotiations. He was kind, honest, and fair. He was extremely professional and made the car-buying experience fun! We felt that he gave a great deal on an amazing car. Keith runs an amazing business and we will recommend Lithia Toyota to all of our friends and family members. More

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