93 Reviews
Write a Review93 Reviews of Robert Muir
May 06, 2024
The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting anybody. I actually left five voicemails over a period of about three days, none of which were followed up on. I got lucky and expressed my dissatisfaction on a phone call with a different employee on a later day who helped fix my issues. None of the people who I left voicemails to ever called back, however. Not the best look on caring about the customer if you ask me! I will say, however, Lithia Toyota has been very quick to send me 1 million messages about rating them and their dealership. Hard to want to give a good rating when nobody will call me back… More
Other Employees Tagged: Kristen Paulsen, Clinton Shelton, Shane Reid
March 16, 2024
The dealership was very welcoming and helped me with the vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and nee vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and needed and made it such a great experience. I would definitely recommend TJ and Lithia Toyota to everyone who is interested in buying a vehicle. Thanks again TJ you did an amazing job! More
Other Employees Tagged: Sarah Strege, TJ Bromgard
October 26, 2023
Friendly, knowledgeable and fair with trade in. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. More
Other Employees Tagged: Patrick O'Neill, Terence Brake, Sarah Strege
July 15, 2021
Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More
Other Employees Tagged: Keith Deschane, Kristen Paulsen, Michael Cleveland
May 24, 2020
A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More
Other Employees Tagged: Kristen Paulsen, Patrick O'Neill, Ryan Holly , Shane Reid
February 05, 2020
My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More
Other Employees Tagged: Kristen Paulsen, Ryan Holly
December 24, 2019
Called about a problem with my 4Runner and they got me in the same day fixed the problem very quickly and at a very reasonable price!! the same day fixed the problem very quickly and at a very reasonable price!! More
Other Employees Tagged: Michael Cleveland
December 23, 2019
Great Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. More
December 22, 2019
Very professional and friendly, always go the extra mile to ensure customer satisfaction. Genuinely care about the customers and their needs even after the sale! to ensure customer satisfaction. Genuinely care about the customers and their needs even after the sale! More
Other Employees Tagged: Greg Gustafson, Patrick O'Neill