Robert Muir

Poor sales rep. Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them 4 weeks to even get it diagnosed so we could get a rental. Who knows how much longer to fix it. I will never buy there again! More

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When asked to look into an electrical issue the service department made up excuses to not look into the matter. This after I made a 200-mile round trip to have this matter looked into. department made up excuses to not look into the matter. This after I made a 200-mile round trip to have this matter looked into. More

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Tj was great! I felt there was transparency, meaning I believed what he told me. Buying a car is hard. Glad it all worked out. I felt there was transparency, meaning I believed what he told me. Buying a car is hard. Glad it all worked out. More

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I am very happy this is the Toyota dealership where I found the 2024 Toyota Landcruiser 1958. They have great customer service. Can see people like working for this dealership. I am looking forward to ha found the 2024 Toyota Landcruiser 1958. They have great customer service. Can see people like working for this dealership. I am looking forward to having this dealership taking care of my new car. More

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Shane Reed was awesome. He answered my questions, work for me in putting the deal together and even stayed late to help me get into this pickup. TJ stepped in and helped me He answered my questions, work for me in putting the deal together and even stayed late to help me get into this pickup. TJ stepped in and helped me get some tech things handled. Good car buying experience. More

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The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting anybody. I actually left five voicemails over a period of about three days, none of which were followed up on. I got lucky and expressed my dissatisfaction on a phone call with a different employee on a later day who helped fix my issues. None of the people who I left voicemails to ever called back, however. Not the best look on caring about the customer if you ask me! I will say, however, Lithia Toyota has been very quick to send me 1 million messages about rating them and their dealership. Hard to want to give a good rating when nobody will call me back… More

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The dealership was very welcoming and helped me with the vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and nee vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and needed and made it such a great experience. I would definitely recommend TJ and Lithia Toyota to everyone who is interested in buying a vehicle. Thanks again TJ you did an amazing job! More

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Friendly, knowledgeable and fair with trade in. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. More

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Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More

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A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More

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