Keith Fralin

Bought a 2027 Palisade - I was lied to by the finance person (Mo) and pressured into a loan option that will cost me $1,500 more than the option I originally wanted. "Trust me, I'm not making any money o person (Mo) and pressured into a loan option that will cost me $1,500 more than the option I originally wanted. "Trust me, I'm not making any money on this," was the lie I was told. Spoke to the GM who refused to admit mistake and refused to offer any compensation. "I'm sorry you feel that way," classic gaslighting. Do NOT recommend this place full of sleazy used car dealers. Will NOT repeat. More

by stevehulluag Verified Customer Verified Customer

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Great service - speedy but thorough, without trying to oversell. Comfortable waiting area as well, which is appreciated. oversell. Comfortable waiting area as well, which is appreciated. More

by ksinniger Verified Customer Verified Customer

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I had my vehicle serviced and diagnosed at Hyundai Koons Woodbridge last Saturday, and the experience was excellent from start to finish. As a first‑time customer, I was impressed by how quickly the team id Woodbridge last Saturday, and the experience was excellent from start to finish. As a first‑time customer, I was impressed by how quickly the team identified an issue I had been dealing with for a while. They diagnosed it accurately, explained everything clearly, and ordered the necessary part under warranty. The service was efficient, professional, and genuinely helpful. I’ll definitely be returning for future service needs. More

by bernyienne Verified Customer Verified Customer

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I took my car there 4 times for a starter issue and was never fixed. Took it there 3 times for a high idle and also never fixed. I’m not sure if it’s cause I have a warranty and they can’t make money off o never fixed. Took it there 3 times for a high idle and also never fixed. I’m not sure if it’s cause I have a warranty and they can’t make money off of me or what the issue is. But I’m done going to that dealership. More

by tshaner1990 Verified Customer Verified Customer

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Excellent customer service. Very knowledgeable salesman. No pressure sales approach. Took time to answer questions and ease concerns. Very knowledgeable salesman. No pressure sales approach. Took time to answer questions and ease concerns. More

by schwartzmaryanne Verified Customer Verified Customer

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Fast and courteous service. Very professional and thorough. The service department is the best of all the ones I have seen before. Very professional and thorough. The service department is the best of all the ones I have seen before. More

by Mark Verified Customer Verified Customer

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We had a flat tire traveling through Woodbridge, we were towed to the closest Hyundai shop: Thank you for having our tire in stock! Thank you for fixing it the same day! Everyone’s time is valuable, and towed to the closest Hyundai shop: Thank you for having our tire in stock! Thank you for fixing it the same day! Everyone’s time is valuable, and thank you for being efficient! More

by VALERIE2LOTTE Verified Customer Verified Customer

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Nick (sales) was fantastic! Not pushy, easy to talk to, and took my needs into consideration. He made the whole process seamless. Not pushy, easy to talk to, and took my needs into consideration. He made the whole process seamless. More

by meag.fry Verified Customer Verified Customer

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Nick from the sales staff was awesome. We appreciated the video of the car and himself that he sent us the day before we visited to buy the car. Finance is always slow and yours was no e We appreciated the video of the car and himself that he sent us the day before we visited to buy the car. Finance is always slow and yours was no exception. More

by judyiannuzzi Verified Customer Verified Customer

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Excellent customer service and will continue to use this dealer for all future maintenance without hesitation dealer for all future maintenance without hesitation More

by Gene.a.thomas Verified Customer Verified Customer

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