Keith Fralin | Page 2

The Director is a pleasure to work with His assistance allowed me to get the best deal possible. He is truly an asset to your organization. allowed me to get the best deal possible. He is truly an asset to your organization. More

by sarita.bowens Verified Customer Verified Customer

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Scheduled appt and no one even called. Called back at 5PM and was told the car had not even been looked at. This lead up to 3 days with nothing being done. Could not even provide any proof Called back at 5PM and was told the car had not even been looked at. This lead up to 3 days with nothing being done. Could not even provide any proof and diagnostic was even done. Many other things I could include; that is all in the official letter to the corporate office. More

by macross580 Verified Customer Verified Customer

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As always our service was timely and the staff was very courteous. The dealership was clean and comfortable. courteous. The dealership was clean and comfortable. More

by Felixmercigarcia Verified Customer Verified Customer

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The dealership was very clean and orderly. The staff was very professional and provided prompt attention for services needed. The staff was very professional and provided prompt attention for services needed. More

by blairc124 Verified Customer Verified Customer

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Very clean. Customer service was great. Feedback was provided. Great service overall. Thank you Have greatday Customer service was great. Feedback was provided. Great service overall. Thank you Have greatday More

by dw1914 Verified Customer Verified Customer

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Took vehicle for noise and issue that was sound before purchasing. They fixed the inoperative button, but they added a new clicking noise and did not fix the original sound. Brought back a week later to b purchasing. They fixed the inoperative button, but they added a new clicking noise and did not fix the original sound. Brought back a week later to be looked at and was not offered a loaner and was told we were 3 on the list. Called back the next day for the loaner and somehow we were then 5 ahead of us for a loaner. Got the car back after 5-6 days without a car and neither noise was fixed and got a text 2 days after we got the car back saying our part was in for our car… I am really doubting any work was done to our car that they had almost a week and they just kept the car to make it look like work was done. The noise is still there and this dealership has been nothing but headaches since we purchased the vehicle from them starting with having to wait a month for them to even order the button for the car they said they would fix when we purchased the vehicle to now bringing the car back weekly to chase the same noise saying it’s the same part over and over. I’m not trusting much of anything anyone at this dealer has to say anymore after all of the headaches they have caused for us, especially after traveling almost an hour each way to drop off and pick up the vehicle. It is also almost impossible to reach my advisor when I call for updates and makes it hard to maintain a professional look for the company constantly being ignored after messages are left I expect better from a dealer that represents the Hyundai name. More

by Kaitlynmarielopez Verified Customer Verified Customer

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Perfect place to buy a car moh was amazing to work with amazing guy work good amazing guy work good More

by abassazhar726 Verified Customer Verified Customer

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I had service recall for my car. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. More

by mr05infinity Verified Customer Verified Customer

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Sales and financing people were great the first day, but had to return to the dealership in 2 occasions and another sales and financing people weren’t too friendly, kind of a little rude. had to return to the dealership in 2 occasions and another sales and financing people weren’t too friendly, kind of a little rude. More

by roxy1050 Verified Customer Verified Customer

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Service department is inefficient. To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. Tha To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. That's online and making contact by phone. AI with service appointments does not work. I'm was contacted numerous times, did I want to buy a new vehicle. IHAVE ONE!! Just service it! Numerous occasions informed I would be called back... nope More

by ldhunt3 Verified Customer Verified Customer

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