Keith Fralin | Page 2

Excellent service as always. Courteous staff and very prompt service which is what I have come to expect. Courteous staff and very prompt service which is what I have come to expect. More

by richard.a.behrmann Verified Customer Verified Customer

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Great dealership. The staff is always friendly and helpful. However, the first time I took my car in for a service appointment was because I had a nail in one tire. Ma The staff is always friendly and helpful. However, the first time I took my car in for a service appointment was because I had a nail in one tire. Maybe it's because I chose to drop it off and go elsewhere, but it took the whole day for them to realize they don't have my tire brand in stock, so they couldn't replace my tire yet. My appointment was 9:30am, but I wasn't given any updates via phone until about 2pm or 3pm. There were also some complications with retrieving my car after service closed because of some confusion with dealership phone numbers. I texted back the number that called me originally to give me the update, but they never received the text. When the service rep texted me that evening to explain he never received any message from me, it was from a totally different phone number, and then I received no reply from that number after I responded. I ended up retrieving my car for the night and coming back a few days later once they received their tire shipment. I don't blame the dealership for the phone number mishap, but I still don't know if my texts were ever received either time. Also, once I came back as a walk-in, I waited a few hours in the morning. Maybe I was in the bathroom when they called out my name, but I had to go up to the counter to check for my car and I'm not sure how long it was waiting ready for me. On the good side, originally the service rep quoted me a price for a different tire brand than what I had on my other tires. Once he realized his mistake, he still agreed to offer me the tire at that same price before telling me I had to wait a couple days for the tire shipment. More

by eli.marie0302 Verified Customer Verified Customer

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Great experience very straightforward and notified every step of the way will definitely be back next service. step of the way will definitely be back next service. More

by jalenmakis Verified Customer Verified Customer

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Michael was extremely helpful from the moment we arrived until we left. He took the time to show us every vehicle we were interested in without hesitation and provided detailed information about each one. O until we left. He took the time to show us every vehicle we were interested in without hesitation and provided detailed information about each one. Overall, this was the most efficient and pleasant dealership experience we’ve had. I will definitely be recommending this dealership in the future! More

by Amelia Monchez Verified Customer Verified Customer

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The team at Woodbridge Hyundai was amazing! Very professional, patient and pleasant to work with. Very professional, patient and pleasant to work with. More

by jonlmccoy Verified Customer Verified Customer

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They inflated three tires to 35psi (good! ) and one tire to 31psi (bad!). This should be a no-brainer checklist item. :( ) and one tire to 31psi (bad!). This should be a no-brainer checklist item. :( More

by h.brendan.burke Verified Customer Verified Customer

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They told me it would only take 4 hours but they ended up keeping my car overnight. What was the point in getting an appointment if it was still going to take over 24 hours? keeping my car overnight. What was the point in getting an appointment if it was still going to take over 24 hours? More

by sidhuraj Verified Customer Verified Customer

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Amazing service. He was extremely helpful with assistance on my vehicle and was thoughtful to my needs He was extremely helpful with assistance on my vehicle and was thoughtful to my needs More

by btizzle705 Verified Customer Verified Customer

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Nick was very through, professional, and showed me various Tucson until we got to the price range that I liked. Very helpful in doing the various paper work to show the price differences. I cant reme various Tucson until we got to the price range that I liked. Very helpful in doing the various paper work to show the price differences. I cant remember the managers name, but he too was very helpful. I would say, you might need, to get a new finance manager. I could not understand his (English) dialect so had I to ask him to repeat it several times so I could piece together what he was saying. He also did not listen to what I was communicating to him, he would repeat his sales pitch over and over again after I said I was not interested. I am not sure if he did what I requested and that was to give me the necessary paper work to cancel the extended warrenty for my 2020 GMC pickup. I never got any paper work, but he did say, he would pass it along to (here again I could not understand what he was saying) someone. At that point I was ready to leave. More

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I had a great experience at this location. Salesperson, Fredy was amazing, great customer service. Salesperson, Fredy was amazing, great customer service. More

by yvonnemay18 Verified Customer Verified Customer

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