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Keith Fralin
320 Reviews
320 Reviews
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320 Reviews of Keith Fralin
June 14, 2026
Took vehicle for noise and issue that was sound before purchasing. They fixed the inoperative button, but they added a new clicking noise and did not fix the original sound. Brought back a week later to b purchasing. They fixed the inoperative button, but they added a new clicking noise and did not fix the original sound. Brought back a week later to be looked at and was not offered a loaner and was told we were 3 on the list. Called back the next day for the loaner and somehow we were then 5 ahead of us for a loaner. Got the car back after 5-6 days without a car and neither noise was fixed and got a text 2 days after we got the car back saying our part was in for our car… I am really doubting any work was done to our car that they had almost a week and they just kept the car to make it look like work was done. The noise is still there and this dealership has been nothing but headaches since we purchased the vehicle from them starting with having to wait a month for them to even order the button for the car they said they would fix when we purchased the vehicle to now bringing the car back weekly to chase the same noise saying it’s the same part over and over. I’m not trusting much of anything anyone at this dealer has to say anymore after all of the headaches they have caused for us, especially after traveling almost an hour each way to drop off and pick up the vehicle. It is also almost impossible to reach my advisor when I call for updates and makes it hard to maintain a professional look for the company constantly being ignored after messages are left I expect better from a dealer that represents the Hyundai name. More
by Kaitlynmarielopez
Verified Customer
June 11, 2026
I had service recall for my car. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. I took my car to Koons Woodbridge Hyundai to have the recall taken care of. The recall was taken care of with no trouble. More
by mr05infinity
Other Employees Tagged: CBC ADS
June 11, 2026
Sales and financing people were great the first day, but had to return to the dealership in 2 occasions and another sales and financing people weren’t too friendly, kind of a little rude. had to return to the dealership in 2 occasions and another sales and financing people weren’t too friendly, kind of a little rude. More
by roxy1050
June 08, 2026
Service department is inefficient. To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. Tha To long to wait for routine maintenance even if you have an appointment. Recall parts not available...To difficult to make service appointments. That's online and making contact by phone. AI with service appointments does not work. I'm was contacted numerous times, did I want to buy a new vehicle. IHAVE ONE!! Just service it! Numerous occasions informed I would be called back... nope More
by ldhunt3
Other Employees Tagged: CBC ADS
June 08, 2026
I had a 9:30 am appt for a recall and another issue with the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe the the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe they did not start service on it until after 4 because they told me that they were having trouble downloading software because of a tracker device on my car. I bought the car from this dealership, only they have serviced it, and I never gave permission to put on a tracker. The service mgr did some research and said they got the car new from a dealer in Maryland who must have put the tracker on the car. The service mgr removed the tracker, but it is concerning that this was not disclosed at time of sale. I was told that they could not replicate the infotainment issue (purple screen which is a known problem to Hyundai), and that the car was wash another 30 minute wait. Why does this dealership have you make appointments that they don’t honor? This is not the first time that I have had to wait for simple warranty maintenance. I find this unacceptable. Something needs to be done with efficiency at this dealership. I would hesitate in buying another car from them because of the bad service. More
by kdtalbot
Other Employees Tagged: CBC ADS, Robert, service manager
June 05, 2026
I had an amazing experience at this dealership. The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free. They answered all my questions without forcing a sale. I highly recommend them to anyone looking for a smooth, pleasant experience. Kelvin was my salesman and he was fantastic! More
by charlesleiss123
Other Employees Tagged: CBC ADS, Kelvin
June 04, 2026
It took two visits to complete my car's recall repairs. My car was not serviced on the Friday it was brought in, and I was not informed about that until after 5 pm. Because it was after 5 pm, the shuttle s My car was not serviced on the Friday it was brought in, and I was not informed about that until after 5 pm. Because it was after 5 pm, the shuttle service was no longer running, and I had to pay for a Lyft to retrieve my car. I had to reschedule for Monday and go through the entire process again. More
by marc
Other Employees Tagged: CBC ADS
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