Keith Fralin | Page 12

Good customer service, the one who attended me was kind and cordial, he explained to me what I needed to know and cordial, he explained to me what I needed to know More

by carmibustillos Verified Customer Verified Customer

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I would like this review to be your primary focus in 2026 while you're planning your car shopping experience here at Koons Woodbridge Hyundai. I arrived without an appointment and was greeted by Michael Wa while you're planning your car shopping experience here at Koons Woodbridge Hyundai. I arrived without an appointment and was greeted by Michael Watson on the sidewalk. I started my search online and found this dealership had a vehicle I was interested in test driving. It was the third car I looked at that day and still had 3 others that I set appointments to test drive. I ended up cancelling all other appointments and started a purchase with Michael. Yes, I loved the vehicle, but I'm sure I would have loved any of the ones I had planned to see. It was something about Michael's character that I knew I wanted to proceed. The entire experience led positively. I got to know my sales rep and hear stories of his daughter and wife, while I showed him some really cool iPhone apps I had found. There was a focus on me as the customer and not once did I sense that they couldn't meet my needs. Staff came to me with paperwork and numbers and worked with me to beat my pre-approval. I feel I got exactly what I wanted out of the deal. I drove away that same day. I am beyond satisfied with my purchase and the experience. I rate this dealership, Michael, and his team FIVE FANTASTIC STARS ⭐⭐⭐⭐⭐ More

by scjacinta Verified Customer Verified Customer

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As always, the Koons Woodbridge Customer Service Team was personable, helpful, and provided quality service. personable, helpful, and provided quality service. More

by Larry Duke Verified Customer Verified Customer

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Whole experience was top-notch. Check-in was painless, and the waiting area was well kempt. The men's room was very clean and smelled very nicely. They are on a digital work order p Check-in was painless, and the waiting area was well kempt. The men's room was very clean and smelled very nicely. They are on a digital work order platform, so you get text/email updates throughout the whole process. I'm definitely taking my car here for service next time. More

by bcarraway Verified Customer Verified Customer

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Appointment time was perfect. Documentation was on point. Service was very good. Service charge was fairly competitive. Documentation was on point. Service was very good. Service charge was fairly competitive. More

by mike1luv Verified Customer Verified Customer

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Great work friendly service love the way we was in and out took their r out took their r More

by Jeremiahbarnes107 Verified Customer Verified Customer

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Awesome customer service. Easy to schedule appointment exactly when it works for you, great customer service from the moment you drop of your vehicle to the moment they hand y Easy to schedule appointment exactly when it works for you, great customer service from the moment you drop of your vehicle to the moment they hand your keys back. This has become my only dealership I go to for any of my service needs. More

by paul_kostadin Verified Customer Verified Customer

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Poor customer service . He did not give me the actual receipt for my purchases . Poor He did not give me the actual receipt for my purchases . Poor More

by dasshen Verified Customer Verified Customer

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Good service, timely maintenance and friendly staff. I would use this service center again. Thanks I would use this service center again. Thanks More

by JUSTICEGREEN Verified Customer Verified Customer

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Very timely, with great communication. This is definitely my go to location for prompt service This is definitely my go to location for prompt service More

by Beth.cline Verified Customer Verified Customer

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