Keith Fralin | Page 18

Our salesman Kelvin was really good with us an made the process easy. Would recommend him to other people process easy. Would recommend him to other people More

by waterguy82 Verified Customer Verified Customer

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Easy to work with, and a quick process. Great team of guys, thanks for the help! Great team of guys, thanks for the help! More

by anderson581 Verified Customer Verified Customer

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I will never come back to KOONS again. Not for service or service. My car was damaged from trying to,get into a bay that was not enough room and your guy sat on his butt while it happened Not for service or service. My car was damaged from trying to,get into a bay that was not enough room and your guy sat on his butt while it happened. Zack was no help either! More

by bpowell10 Verified Customer Verified Customer

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Service here has always been great when I schedule maintenance service. There has been a couple of times where I wasn't pleased. I took my car in due to my horn going out again, and it waited for a ve maintenance service. There has been a couple of times where I wasn't pleased. I took my car in due to my horn going out again, and it waited for a very long time only to find out that my keys were sitting at the desk. I had to go up and ask and the rep realize that they keys had just been sitting there and no one came to let me know that my car was ready. After picking up my car I then started getting the text messages that my care was ready. One other time the service team put in my mileage wrong (they put in 60+ thousand miles and my care didn't even have 35k miles)and it looks like I skipped mileage maintenance services. When I called they told me that it would be corrected when I came for my next scheduled maintenance, however, it was never corrected. I can still check and it looks like I skipped two maintenance oil changes and went straight to over 60k miles service. More

by keykey1372 Verified Customer Verified Customer

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Excellent experience with good communication by Reggie and the entire team. I never felt rushed or pressured. Highly recommended! and the entire team. I never felt rushed or pressured. Highly recommended! More

by johnlfowler Verified Customer Verified Customer

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A great job by the entirestaff. I appreciate the very quick response. Overall everyone was very professional. I appreciate the very quick response. Overall everyone was very professional. More

by djkrause_cmafbdsp Verified Customer Verified Customer

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Service was great as always. I came for a scheduled maintenance and waited at the dealership. Everything was done quick and efficient. I came for a scheduled maintenance and waited at the dealership. Everything was done quick and efficient. More

by paul_kostadin Verified Customer Verified Customer

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Koons is the best! They are always professional and helpful. I’ve tried to use my local Hyundai and I’m disappointed every time. So I’ll drive the 15 miles to Koons - They are always professional and helpful. I’ve tried to use my local Hyundai and I’m disappointed every time. So I’ll drive the 15 miles to Koons - always. More

by hmerlo Verified Customer Verified Customer

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Amazing ppl easy and understandable. Rob Cast is amazing to work with. Happy with the Service Rob Cast is amazing to work with. Happy with the Service More

by Mo Verified Customer Verified Customer

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Daniel was extremely helpful with the whole care buying process. The dealership was nice and neat and every one was very knowledgeable and helpful! process. The dealership was nice and neat and every one was very knowledgeable and helpful! More

by lalahali95 Verified Customer Verified Customer

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