Keith Fralin | Page 17

Dealer deviously did not inform me that matte paint requires special washing by hand and avoid commercial car washes. Window sticker did not use the word “matte”. When a Hyundai manual was found that e requires special washing by hand and avoid commercial car washes. Window sticker did not use the word “matte”. When a Hyundai manual was found that explained necessary care and required sales manager to sign it and customer to sign it, the manager and salesman said they were not aware of such a requirement. I tried to back out of sale since at my age I cannot hand wash the Palisade. They said I had signed all papers and Hyundai company would not allow cancellation. Not being able to hire an attorney, I gave up in desperation and anger! More

by kbikindoc Verified Customer Verified Customer

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Was kept on board about my vehicle the entire time through text and did not push for me to fix anything i didnt ask for. They were recommended and that was it. through text and did not push for me to fix anything i didnt ask for. They were recommended and that was it. More

by tth3126 Verified Customer Verified Customer

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Our experience was simply amazing! Kelvin and Keith did everything they could to make our deal work. Kelvin and Keith did everything they could to make our deal work. More

by mariasantos0407 Verified Customer Verified Customer

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Very quick and helpful. Thought my tire was leaking and they patched it up no problem Thought my tire was leaking and they patched it up no problem More

by denisethegreat Verified Customer Verified Customer

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Great Dealership. Staff is very friendly and helpful. Concerned about the needs of the customers. Very clean facility. Staff is very friendly and helpful. Concerned about the needs of the customers. Very clean facility. More

by Kool Verified Customer Verified Customer

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Extremely disappointing service experience on my wife's 2022 KONA N ! 3 times oil change at very different inputs. Sometimes telling us we need additives, then the next time no mention of oil additives. Al 2022 KONA N ! 3 times oil change at very different inputs. Sometimes telling us we need additives, then the next time no mention of oil additives. All of the times we came in for an oil change we were told that we needed a flush of the oil in the brake. system,. That oil oil is still light yellow after 35,000 miles. Never ever have I been told 3 times that brake fluid needed change under 35,000 miles. We even were told that exhaust and inlet manifolds had to be cleaned at 30,000 miles. When we asked for the recommended maintenance schedule we were told that such documentation was not available ! At our first service we were told that we needed a new tire due to puncture as they could not indicate the spot of puncture. We refused and 3 years later we are still driving around without any problem and plenty of rubber ! The car behaves superbly but the service sucks. Please note that I was involved with the first ever Hyundai Pony car in 1976 (Giugiaro design from Italy), and that in successive years I worked on Nagdong Gang Estuary Barrage (Busan) in collaboration with Hyundai. I myself drive a much more precious car than a Hyundai Genesis G90 nowadays . I like the G90 but did not buy it as a result of the treatment that we got a Koons Woodbridge Hyundai. We will not service our KONA N any longer at Woodbridge Hyundai More

by lorenzo.marchesini Verified Customer Verified Customer

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My overall experience was great and professional. I wished they were better prepared with the paper work, as I left a deposit and called ahead with the time I would arrive. I explained that I was c I wished they were better prepared with the paper work, as I left a deposit and called ahead with the time I would arrive. I explained that I was coming from out of state and my time would be limited. When I arrived, they were still having the car detailed. They were not prepared. Other than that, all was well. More

by Smith-kay Verified Customer Verified Customer

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My experience with Koons Hyundai Woodbridge was extremely disappointing. The level of disorganization and lack of accountability I encountered was unacceptable for any dealership. A routine administrative ta disappointing. The level of disorganization and lack of accountability I encountered was unacceptable for any dealership. A routine administrative task was handled so poorly that it created unnecessary stress, confusion, and avoidable complications on my end. What stood out the most was the inconsistency in communication. I received different answers depending on who I spoke to, and no one seemed to take ownership of the issue. Instead of resolving the problem, I was left dealing with the fallout of their mistakes. A dealership should be able to manage basic paperwork and customer service without causing additional problems for the people who trust them with their business. Based on my experience, their internal processes are sloppy, their follow‑through is unreliable, and their customer support lacks the professionalism you would expect. I would strongly caution others to pay close attention to the details and double‑check everything if you choose to work with this location. More

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The staff were professional, polite and courteous. The service went quickly and they worked with my insurance to get the services paid. They are definitely my go-to for maintenance. The service went quickly and they worked with my insurance to get the services paid. They are definitely my go-to for maintenance. More

by t.brooksgii Verified Customer Verified Customer

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It was a very good visit, the check-in was easy. The process was explained to me and was giving a ride to the town center while my car was being worked on. Picked up my car and there were no issues. The process was explained to me and was giving a ride to the town center while my car was being worked on. Picked up my car and there were no issues. More

by wfarrar80 Verified Customer Verified Customer

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