Keith Fralin | Page 3

I had a 9:30 am appt for a recall and another issue with the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe the the infotainment system.i also requested a car wash. My car was not ready for pick up until 6pm and that was only because I went there. I believe they did not start service on it until after 4 because they told me that they were having trouble downloading software because of a tracker device on my car. I bought the car from this dealership, only they have serviced it, and I never gave permission to put on a tracker. The service mgr did some research and said they got the car new from a dealer in Maryland who must have put the tracker on the car. The service mgr removed the tracker, but it is concerning that this was not disclosed at time of sale. I was told that they could not replicate the infotainment issue (purple screen which is a known problem to Hyundai), and that the car was wash another 30 minute wait. Why does this dealership have you make appointments that they don’t honor? This is not the first time that I have had to wait for simple warranty maintenance. I find this unacceptable. Something needs to be done with efficiency at this dealership. I would hesitate in buying another car from them because of the bad service. More

by kdtalbot Verified Customer Verified Customer

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I had an amazing experience at this dealership. The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free The team was extremely professional, kind, and knowledgeable about the brand. I loved the low-pressure environment, which made car buying stress-free. They answered all my questions without forcing a sale. I highly recommend them to anyone looking for a smooth, pleasant experience. Kelvin was my salesman and he was fantastic! More

by charlesleiss123 Verified Customer Verified Customer

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It took two visits to complete my car's recall repairs. My car was not serviced on the Friday it was brought in, and I was not informed about that until after 5 pm. Because it was after 5 pm, the shuttle s My car was not serviced on the Friday it was brought in, and I was not informed about that until after 5 pm. Because it was after 5 pm, the shuttle service was no longer running, and I had to pay for a Lyft to retrieve my car. I had to reschedule for Monday and go through the entire process again. More

by marc Verified Customer Verified Customer

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The experience at the dealership was seemless , Reggie was great to work with making the process effortlessly. was great to work with making the process effortlessly. More

by hnfrancis4 Verified Customer Verified Customer

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Service was on time, very effective technicians, completed as scheduled.a Willing to answer any questions about the car. completed as scheduled.a Willing to answer any questions about the car. More

by jhonderich Verified Customer Verified Customer

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Really great communication and follow up. We really appreciated the quick turn around on the trade in estimate and the easy test drive opportunity! We really appreciated the quick turn around on the trade in estimate and the easy test drive opportunity! More

by cnaskew18 Verified Customer Verified Customer

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Everyone we worked with has been communicative, professional, and willing to help. We did not feel pressured and had the time to explore cars. Everyone was very knowledgeable as well. professional, and willing to help. We did not feel pressured and had the time to explore cars. Everyone was very knowledgeable as well. More

by rms2221 Verified Customer Verified Customer

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Very clean waiting area. Very friendly staff. Quick service. I was very satisfied! I will be back!! Very friendly staff. Quick service. I was very satisfied! I will be back!! More

by sgrenchik Verified Customer Verified Customer

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Staff was helpful. No haggling over price or options. I was impressed with the service! No haggling over price or options. I was impressed with the service! More

by cageysharon Verified Customer Verified Customer

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I had no problem getting an appointment. Everything went very smoothly from drop off to pick up. Everyone there was very friendly! Everything went very smoothly from drop off to pick up. Everyone there was very friendly! More

by gingerbob5 Verified Customer Verified Customer

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