Keith Fralin | Page 5

They had the car and color I wanted and honored the price I found on line! I found on line! More

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Customer lounge is clean, comfortable and well equipped. Customer representative described work and got my approval. Routine oil change and tire rotation took a bit longer than expected but not bad. Customer representative described work and got my approval. Routine oil change and tire rotation took a bit longer than expected but not bad. More

by PJ Verified Customer Verified Customer

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The service department always gets me in and out quickly with no surprise charges. Robert has been the BEST! with no surprise charges. Robert has been the BEST! More

by ncst.amant Verified Customer Verified Customer

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Only when we were leaving, did we learn that only one key was provided and it was up to us to install the front license plate. We complained, but they said that we signed off that the sale was complete and was provided and it was up to us to install the front license plate. We complained, but they said that we signed off that the sale was complete and it was not their responsibility to provide those items. The lack of those items was not provided to us beforehand and we had no knowledge that they would not be provided. the cost for those items was about $520 which we should not have had to pay for. I might further mention that the person who installed the rear license plate had no clue on how to do that. We were fortunate to make it to our house without losing the plate. Our primary agent was Nick Bericat, but another associate took over as we picked the car up on the day that Nick was not working. We have purchased cars from other dealerships in the past, and this was the worst. More

by jwalvius1 Verified Customer Verified Customer

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service is fast and reliable. they had all the parts needed to complete the job. they had all the parts needed to complete the job. More

by don.jacobs Verified Customer Verified Customer

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had a disappointing experience with the Koons Hyundai Woodbridge Service Center. They refused to fix what I asked for and insisted on charging me for diagnostics fee and quoted me twice as much what I wa Woodbridge Service Center. They refused to fix what I asked for and insisted on charging me for diagnostics fee and quoted me twice as much what I was previously quoted Robert Castro has no concept of customer service and the service manager Zachery Martin was worst. I left there more frustrated. More

by elorm_blake Verified Customer Verified Customer

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Absolutely awesome job with service communication an front line service you have awesome service excellent front line service you have awesome service excellent More

by eceerehs Verified Customer Verified Customer

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Good experience but I have a couple of suggestions for improvement. - I came in for my first annual servicing. No one thought to ask if I wanted to include the annual safety inspection. I assumed with a improvement. - I came in for my first annual servicing. No one thought to ask if I wanted to include the annual safety inspection. I assumed with a new car that they would do it complimentary. Wouldn't mind paying but the car was released and I had to wait at my local gas station for an hour to get it done. - After I got home I noticed that the notice that I needed service was not reset. Otherwise Mr Castro was responsive and I love the car! More

by sconnor0 Verified Customer Verified Customer

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Great experience buying from Koons Woodbridge. Quick and easy process. They have the exact model that I was looking for 👍 Quick and easy process. They have the exact model that I was looking for 👍 More

by gamalierpereztorres Verified Customer Verified Customer

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This was my 1st time using this great dealership and would definitely use them again! The customer service was excellent!! would definitely use them again! The customer service was excellent!! More

by pbedford Verified Customer Verified Customer

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