Keith Knowlson
Keith Knowlson at Spitzer Acura

Keith Knowlson | Page 21

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.8
206 Reviews
4.8

206 Reviews

Write a Review

206 Reviews of Keith Knowlson

April 26, 2023

Dealership Rating
Employee Rating

This is the second time I have been in for service on my vehicle and considered buying a new one only to be completely ignored by the salespeople. I walked around for close to two hours and was looking wer More

by Mad-Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2023

Spitzer Acura responded

After our conversation I did some investigating with the employees that were here that day. The salespeople all thought that someone had asked you if you needed help and unfortunately we missed you that day. As I expressed on the phone I apologize that your experience was less than expected. Our policy is to give our customers in service some space because we want them to feel comfortable and not pressured when they come in to visit us for service and sales. Typically we say hello, ask them if they need help with anything at all and if we happen to miss them, most will come to the front desk and we always get someone to help them. We will strive to improve in the future. Adam Drakulic General Manager

April 21, 2023

Dealership Rating
Employee Rating

Layne is always a great help when having our Two vehicles scheduled for any service More

by Dave@0454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel , John Layman

Apr 22, 2023

Spitzer Acura responded

We are very happy Layne provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2023

Dealership Rating
Employee Rating

Very fast and friendly service. Love the pick up and loaner car arrangement. Worked well. More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Solomon , Adam Drakulic

Apr 17, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 14, 2023

Dealership Rating
Employee Rating

Great customer service! I received prompt attention upon my arrival. Layne called me and explained what service was needed and patiently answered my question. When I pick More

by KMKEENAN0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel , John Layman

Apr 16, 2023

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

April 04, 2023

Dealership Rating
Employee Rating

Got issue fixed and worked with us to get car picked up. Good service from dealer. More

by kczebley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel , John Layman

Apr 05, 2023

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

October 24, 2021

Dealership Rating
Employee Rating

Very welcoming and will always buy my vehicle at this location. This is the 5th SUV I’ve bought from them. More

by TLe1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Ryan Capozoli, Lynn Osborn , Adam Drakulic, Scott Guy, Brian Johnston, John Layman, Matt Popovich, Pat Reardon

Oct 31, 2021

Spitzer Acura responded

We pledge to continue to maintain our standard of excellence for our clients. Thank you for your continued trust!

...
21

Dealership Inventory (123 Vehicles)

used 2024 Acura MDX car, priced at $43,981
2024 Acura MDX
used
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $70,740
2026 Acura MDX
new
Solar Silver Metallic exterior
Automatic
All-wheel Drive
used 2023 Subaru Ascent car, priced at $33,089
2023 Subaru Ascent
used
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2020 Ford Ranger car, priced at $26,481
2020 Ford Ranger
used
Magnetic Metallic exterior
Automatic
Four-wheel Drive
new 2026 Acura Integra car, priced at $41,585
2026 Acura Integra
new
Platinum White Pearl exterior
Manual
Front-wheel Drive
used 2023 Volvo XC60 car, priced at $32,289
2023 Volvo XC60
used
Silver Dawn Metallic exterior
Unknown
All-wheel Drive