Keith Mattingly | Page 10

I was fit in in a very busy day after a holiday. I was on a trip and trying to return home. I would have been stranded. Excellent service. I was on a trip and trying to return home. I would have been stranded. Excellent service. More

by ella0823 Verified Customer Verified Customer

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Clean, professional operation. Responded quickly with repair estimate and completed the work by early afternoon, including airbag replacement from recall. Good to take my Volvo to Responded quickly with repair estimate and completed the work by early afternoon, including airbag replacement from recall. Good to take my Volvo to a genuine Volvo shop. They know their cars. More

by ADAMS888 Verified Customer Verified Customer

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Excellent service experience, not just once, but every time I bring the car in, even when a tire leak caused an unscheduled emergency visit. Customer service team is unfailingly pleasant, helpful, profes time I bring the car in, even when a tire leak caused an unscheduled emergency visit. Customer service team is unfailingly pleasant, helpful, professional and accomodating, and the tech crew is skilled and efficient. Outstanding. More

by VKOIF Verified Customer Verified Customer

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Appointment was easy to schedule and check in was very simple. Overall is was a pleasant experience. simple. Overall is was a pleasant experience. More

by RPRICE21 Verified Customer Verified Customer

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Secor is a great dealership and service center - their first three 10,000 mile services are at no charge - great people first three 10,000 mile services are at no charge - great people More

by HOUSEOLIGHT Verified Customer Verified Customer

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I brought my car in for a warranty covered ApplePlay software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When I first dropped off my car, I told the service rep that I would wait for my car and asked for an estimate for how long the service would take. The representative said he couldn't tell me. I waited 1 hour and then asked again, and received the same answer. I certainly understand that a car service center will be busy, but given Secor's focus on customer service I would expect a different level of attentiveness. Additionally, it was disappointing that no one tried to provide me with some guidance for how long the service would take when I asked twice. More

by SMITHIE1985 Verified Customer Verified Customer

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Great customer service. On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! More

by craigcooke18 Verified Customer Verified Customer

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Had a wonderful experience. The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! More

by thalitacarega Verified Customer Verified Customer

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This was my first Volvo and I’ve been taking it in for service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 5 service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 50,000 mile service and detailing. The detailing was amazing! Highly recommend this dealership More

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We dropped the car over the previous evening for a 9:30 appt the following morning. By late afternoon the next day we never heard anything, so my husband drove by and saw the car was finished and in the up appt the following morning. By late afternoon the next day we never heard anything, so my husband drove by and saw the car was finished and in the upper lot. I wished we received a call or email with the status- I needed to juggle plans in the early evening. More

by irenesullivanherrera Verified Customer Verified Customer

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