Keith Mattingly
Keith Mattingly at Secor Volvo Cars

Keith Mattingly | Page 29

Service Advisor

Secor Volvo Cars

545 Broad St
New London, CT 06320

Contact Me
4.7
291 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

28 yrs, 5 mos

4.7

291 Reviews

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291 Reviews of Keith Mattingly

May 28, 2021

Dealership Rating
Employee Rating

I am very pleased with the service department at all levels. The staff is professional, the vehicle is well serviced and work is completed in a timely manner. More

by MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 17, 2021

Dealership Rating
Employee Rating

I was told the service would be an hour and it was done within that timeframe. The car was washed and waiting for me right outside the door. Great customer service More

by JUDELEVI
Customer Service
Friendliness
Recommend Dealer
Yes

March 18, 2021

Dealership Rating
Employee Rating

I got Great customer serviceAll staff members are I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after ser More

by BSARPATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 18, 2021

Dealership Rating
Employee Rating

My new XC40 was towed with less than 400 miles on it as it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for More

by JENNPENSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Weiss, Steve Matters , Julie Mei

Mar 24, 2021

Secor Volvo Cars responded

Thank you for your time this morning to review this repair.As we stated,the coils were not damaged and did not require repair.We did replace 2 Volvo pin connectors,spliced and sealed with shrink wrap connectors.The repairs were performed by an expert level Volvo technician using approved methods.From the picture you sent it appears the mice may have returned and left more remnants. Sorry you feel the repairs were not adequate but we can assure you they are proper.

March 04, 2021

Dealership Rating
Employee Rating

Our 10,000 mile maintenance was done in a very timely manner. We were all done in under an hour. They also addressed any other concerns in a very friendly way. Very satisfied with the service. More

by K Hollis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

Have owned 9 Volvo’s over the years. Secor is one of best dealers we have purchased a car from. Great service department. There really god people. More

by EDGELEA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 24, 2021

Dealership Rating
Employee Rating

Service was excellent. Keith Mattingly and Eric Weiss were very helpful in helping me sort my service needs, and responsive to questions that I had. More

by newlondon fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss

February 19, 2021

Dealership Rating
Employee Rating

Quick and clean what else can I say? Quick and clean what else can I say? Quick and clean what else can I say? Quick and clean what else can I say? More

by WSPONN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 18, 2021

Dealership Rating
Employee Rating

Very good service. Mattingly. A bit gruff. Still Secor usually provides good service. I have been fairly pleased over the years. A few rough spots More

by RMAR307
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

February 18, 2021

Dealership Rating
Employee Rating

Service advisor could use a refresher on customer service. I was with Julie 5 minutes and decided I would not return. Services exceeded my expectation More

by djearl72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

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