Keith Mitchell
Keith Mitchell at Marietta Toyota

Keith Mitchell | Page 2

Service Director

Marietta Toyota

750 Cobb Pkwy SE
Marietta, GA 30060

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4.4
96 Reviews
4.4

96 Reviews

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96 Reviews of Keith Mitchell

April 02, 2024

Dealership Rating
Employee Rating

Marietta Toyota is always honest with me about what my Toyota needs. I have no regrets purchasing my Toyota Corolla. More

by donwscottjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Marietta Toyota responded

Thank you, Don, for your wonderful feedback! We're thrilled to hear you've had consistently honest experiences with us and are enjoying your Toyota Corolla. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

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Your service was xxxx. ..you left the oil cap off and made the oil spill after I drove without it and even after y'all had the car for four days....you still didn't get it r More

by Lewi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jon Thomas , Reggie was rude….And Patel couldn’t ensure the work was completed correctly

Apr 03, 2024

Marietta Toyota responded

Thank you for alerting us to an issue. The engine compartment was detailed prior to you taking delivery, post repair. Our Service Manager, Jon Thomas, has already contacted you by phone to have you bring the vehicle back for an additional follow up. Please let us know if the issue is not resolved to your satisfaction.

February 27, 2024

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Service was great! Professional and prompt. We are thankful for our Toyota and to have help More

by Indiansummer137
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Terry Carter , Grant Tyrolt

Feb 28, 2024

Marietta Toyota responded

Thank you, I.S., for your wonderful review and 5-star rating! We're thrilled to hear that you found our service to be great, professional, and prompt. It's our pleasure to be of help whenever you need it for your Toyota. Just a reminder, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your trust in us and look forward to continuing to serve you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

February 27, 2024

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Good service, timely delivery, quality work, consistently done, and why I am a repeat customer. Semper Fidelis More

by steven.a.stovall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas , Greg McGaha

Feb 27, 2024

Marietta Toyota responded

Thank you, Steven, for your outstanding review and for your loyalty as a repeat customer. We're honored by your appreciation for our service, timely delivery, and quality work. It's always our goal to maintain the high standard you've come to expect from us. Please remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your trust and are here to support you with all your automotive needs. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

February 26, 2024

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Very friendly staff and Great. Toyota is very good customer service and my service agent is very friendly 😊 More

by Sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

Feb 27, 2024

Marietta Toyota responded

Thank you, SM, for your glowing review and 5-star rating! We're thrilled to hear about your positive experience with our friendly staff and excellent customer service. Your feedback means the world to us, and we're glad your service agent made your visit especially memorable. Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you, providing the same great service every time. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

February 26, 2024

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Employee Rating

Dealership was very helpful, I will definitely recommend them to others. Very satisfied with the service. More

by mnmclifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

Feb 27, 2024

Marietta Toyota responded

Thank you, MNM, for your excellent review and the 5-star rating! We're delighted to hear that you found our dealership helpful and are very satisfied with the service provided. Your willingness to recommend us is greatly appreciated. Just a reminder, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're proud to have been of service and look forward to being here for you in the future. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

August 05, 2023

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Employee Rating

Good service, courteous service staff. Recommend needed or updated service(s). Will continue to do business. More

by w.morrell
Recommend Dealer
Yes
Aug 07, 2023

Marietta Toyota responded

Dear W. Morrell, thank you for taking the time to share your positive experience at Marietta Toyota Service Center. We're thrilled to know that you had a good visit and received great customer service. Your satisfaction is our top priority, and we're delighted to have earned your 5-star rating. As a friendly reminder, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We're here to assist you with any future service needs and ensure your Toyota continues to run smoothly. Thank you for choosing Marietta Toyota on Cobb Parkway South. We value your business and look forward to serving you again with the same level of excellence. Have a wonderful day!

May 19, 2023

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Employee Rating

Great service no hassle an finishes when the time they give is accurate or earlier More

by Solobeatz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

May 26, 2023

Marietta Toyota responded

Hi SB89, we're revved up by your 5-star review! It's great to know our no-hassle service and accurate timing hit the mark. Remember, your Toyota's next maintenance sprint is due in 6 months or after 5,000 miles. Until then, enjoy the hassle-free ride!

May 13, 2023

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They were very professional, and did excellent work. Let me know how things are progressing. More

by ksadeckas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

May 15, 2023

Marietta Toyota responded

Thank you for the great review, K.D.! We're glad to hear that your experience at Marietta Toyota was fast, easy, and professional. Our team always strives to keep our customers updated and provide excellent service. We appreciate your business and look forward to serving you again in the future!

May 13, 2023

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Employee Rating

My service representative was not friendly at all. No smile, just real dry. Reggie. Thanks More

by Blondieg36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

May 15, 2023

Marietta Toyota responded

Dear Blondieg36, we appreciate your feedback and are sorry to hear that your experience with our service representative was less than satisfactory. We strive to provide exceptional customer service and will use your feedback to improve. We hope to have the opportunity to better serve you in the future.

May 15, 2023

Blondieg36 responded

Thank you.

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