Keith Nichols | Page 16

Top NotchBuying Experience Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdou Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdourchase and Finance with Mercedes Benz of Silver Spring & I strongly recommend you experience their professional quality service for yourself. Their customer service business model should be framework for every business!! More

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Buyer beware I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me. More

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The 'BEST' Dealership I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jen I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jennings). It was such a great experience that I recently purchased my 2nd vehicle from Mercedes Benz of Silver Spring AGAIN! They go 'above & beyond' in my opinion and what dealerships should aspire to be. More

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