Keith Nichols | Page 15

My First Mercedes Experience. This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going thr This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going through the process. Me going into a Mercedes dealership was last on my to do list. Being curious after viewing a commercial I stopped by on a Monday evening. As a walked up and started looking at the cars salesman Rodrecus Durden approached us and asked if we needed any help. He was so patient and attentive to what I was looking for in a new vehicle. We went out for a test ride on two vehicles. He was also willing to take us out again for a third ride once he shared the list of certified pre-owned cars. I am giving Mr. Durden 5 STARS because he allowed me time to figure out what was best for me without any unnecessary pressure. He took the time to follow-up with me even on his day off. By the end of the week I was leaving the car lot with a 2015 GLA with all the nice extras. Thanks again Rod for your assistance!! More

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Excellent Customer Service Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair pri Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair price. The entire team truly places customer first. Very happy with my new 2018 GLC. I recommend this dealership to everyone. More

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Recent Purchase at MB of Silver Spring I purchased a car from Mercedes Benz of Silver Spring and I had a 5 star experience working with Chiraz Salhi. She was so very responsive and knowled I purchased a car from Mercedes Benz of Silver Spring and I had a 5 star experience working with Chiraz Salhi. She was so very responsive and knowledgeable about the process and went out of her way to make the experience wonderful. The same could be said for our experience working with their finance manager. I highly recommend both of them should you desire a great experience and first class service. More

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Outstanding Service! Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. He explained every detail about the vehicle before and again after we decided to purchase the vehicle. Customer service is number one in determining business with a Dealership, Mohammad and Keith Nichols made that possible. Thank you so much... More

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Outstanding! Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McD Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McDonald and Terry Nichols were truly exceptional! More

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Another positive experience at MB of Silver Spring. Mohamed worked in a friendly, very patient, diligent and professional manner to help us determine the appropriate options and then find the interi Mohamed worked in a friendly, very patient, diligent and professional manner to help us determine the appropriate options and then find the interior/exterior colors we finally decided on. Great job! More

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Exceptional I leased (2) vehicles & purchased (1) vehicle from this dealership in the last 7 years. I had one "quirk"; they took care of it immediately. I leased (2) vehicles & purchased (1) vehicle from this dealership in the last 7 years. I had one "quirk"; they took care of it immediately. More

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Professional Service I am a repeat customer. The Dealership customers service has been a significant part of my loyalty. However, Lovence’s level of customer service is un I am a repeat customer. The Dealership customers service has been a significant part of my loyalty. However, Lovence’s level of customer service is unmatched and appreciated. He is service oriented, friendly, considerate and attentive to my automotive needs not desires. My family and I appreciate the sales honesty. Thank You Lovence! More

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Exceeded all my expectations! I worked with Mohammad Telayi who is very accommodating and extremely knowledgeable about the CLA250. The car had lots of options and he took the time I worked with Mohammad Telayi who is very accommodating and extremely knowledgeable about the CLA250. The car had lots of options and he took the time to explain throughly the functionality of each. As a result, I love the car even more! Highly recommend Mohammad to anyone looking to buy a Mercedes Benz. Most often, a vehicle purchase happens when the price is right. With the help of Sales Manager, Keith Nichols, I got a terrific deal not only on the CLA250 but also on the trade in value of my Toyota! Keith was patient and understood quickly what was needed to get me on the road driving a Mercedes. (Thank you Keith!) Last but not least, I had the pleasure of meeting Terrence Abrams. He was able to beat the finance deal I had gotten from my bank! Incredible! Terry was extremely knowledgeable about the maintenance products I could purchase, and as a result of the savings I got through the dealership’s financing, I was able to add this item and stay within my budget. :) From the first day I walked into Mercedes-Benz of Silver Spring until the moment I left the lot with my new CLA250, I felt appreciated and taken cared of. I will definitely return for my next Mercedes. Thanks guys! More

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Awesome sauce I had the pleasure of conducting extraordinary business with the Mercedes-Benz of Silver Spring dealership on 3/2/18. I can’t begin to describe my sa I had the pleasure of conducting extraordinary business with the Mercedes-Benz of Silver Spring dealership on 3/2/18. I can’t begin to describe my salesman “Khalil Nuri”.....he was nothing but outstanding, professional, knowledgeable of the product(s), personable, patient and helpful. Mr. Nuri took me to test drive three vehicles before I finally purchased. He wanted to ensure that I was receiving the best deal Mercedes had to offer. There wasn’t any pressure to purchase and he took into consideration my needs and budget. I would absolutely recommend Mr. Nuri to anyone in the search of purchasing a new/pre-owned Mercedes. He’s definitely your salesman! The Sales Manager was great and professional as well. I also had the pleasure of receiving outstanding and professional assistance from the Finance Manager Terry! Thank you guys for making my car purchasing experience a great one! Best regards, Yolanda G. More

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