Keith Shockency | Page 37

Awesome!! They really care about their customers!! They were all very patient and kind. They never gave up on finding ways for me to get a car even when i had no credit..!! I highly recommend Going to They were all very patient and kind. They never gave up on finding ways for me to get a car even when i had no credit..!! I highly recommend Going to Lima auto mall! More

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Terrible Service and Lack of Honor Bought a 2011 Equinox a few weeks ago. Also asked for 3 month warranty, which was granted. After a few days noticed backup camera and radio not workin Bought a 2011 Equinox a few weeks ago. Also asked for 3 month warranty, which was granted. After a few days noticed backup camera and radio not working. Called dealership and said call service and we'll make it right. Went back to dealership thinking they would stand behind product they just sold. I was told by Ryan (used car manager) it is was it is. They said they would gladly fix everything for $300. I was shocked and disappointed. I was considering another vehicle on their lot but now steering clear. Would tread carefully when dealing with these folks. More

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Making it happen Thankful is the word Steve made it happen along with the others at Lima auto mall. I got the car I wanted and the service was incredible... Thankful is the word Steve made it happen along with the others at Lima auto mall. I got the car I wanted and the service was incredible... More

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Alan was very helpful & showed me how everything worked. He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go bac He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go back if I ever trade cars. More

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Low pressure & friendly We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We end up trading in our old car for the Volt. Steven Wilkerson (sales) was, professional, very polite, low pressure, and found answers to our questions. He also admitted not knowing a lot about the Volt. His honesty was refreshing since our experience has been that few dealers know much about the Volt; a plug in extended range electric - a.k.a hybrid ) and may try to steer you to another vehicle. Completing the paperwork and a service visit at a later date to replace damaged air intake molding as part of the sale also went smoothly. A very good car buying experience overall. More

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good service & friendly sales people. We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with good information we asked for.All options were given to us.We were very pleased & is the 2nd car we bought here. More

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Awesome Dealership! I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and accomadating. I recently moved out of area and have not found a dealership in the same league. I purchased 2 vehicles from the Lima auto Mall and if was closer I would purchase again! More

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Great people! Ryan and his crew did an outstanding job. Just stopped to check out trading in a month or so and drove home a new ATS. Easy to work with and very pr Ryan and his crew did an outstanding job. Just stopped to check out trading in a month or so and drove home a new ATS. Easy to work with and very professional. Love my new car. Thank you guys! See you next trade. More

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Recall on 2011 Inpala Called service about a recall on a 2011 Impala the first thing they ask me if I bought my car there or had it serviced there, I said no. They took my Called service about a recall on a 2011 Impala the first thing they ask me if I bought my car there or had it serviced there, I said no. They took my phone number and said they would call me. That was five months ago and no phone call yet. I thought a dealer had to take care of a recall even if you didn't buy it there. What is going on here? I did not take any names and I did not get any service. More

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I have been dealing with Eric and Keith for over 10 years. Eric always gives me the best price and discounts available for the service I am looking to get done. Any time I have a competitive price, E years. Eric always gives me the best price and discounts available for the service I am looking to get done. Any time I have a competitive price, Eric and Keith work with me to be satified as a customer. I have never had a basd experience at Lima Auto Mall and that keeps me coming back. More

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