Keith Shockency | Page 36

Oil change, maintenance check up They got me in for my appointment on time. Nice waiting area while they worked on my vehicle. Gave me an easy to read summary of my maintenance check They got me in for my appointment on time. Nice waiting area while they worked on my vehicle. Gave me an easy to read summary of my maintenance check up. Everyone there is always so nice and friendly! I even ran into my salesman who went out of his way to say hello and ask how things were going. More

by LISA.HAIDLE Verified Customer Verified Customer

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Friendly very helpful. Great service. Would recommend to my friends. Car was done when promised. Did what I ask and more. Explained problem and what they did to fix it. Great service. Would recommend to my friends. Car was done when promised. Did what I ask and more. Explained problem and what they did to fix it. More

by pktuach Verified Customer Verified Customer

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Amazing experience as always! Top notch service...friendly, personable workers. Hats off to Lima Auto Malls service department! I really like that they know my name, review my need Top notch service...friendly, personable workers. Hats off to Lima Auto Malls service department! I really like that they know my name, review my needs, and then talk to me about what was done to my vehicle with a checklist for my records. More

by THOOKER1 Verified Customer Verified Customer

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Awesome!! They really care about their customers!! They were all very patient and kind. They never gave up on finding ways for me to get a car even when i had no credit..!! I highly recommend Going to They were all very patient and kind. They never gave up on finding ways for me to get a car even when i had no credit..!! I highly recommend Going to Lima auto mall! More

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Terrible Service and Lack of Honor Bought a 2011 Equinox a few weeks ago. Also asked for 3 month warranty, which was granted. After a few days noticed backup camera and radio not workin Bought a 2011 Equinox a few weeks ago. Also asked for 3 month warranty, which was granted. After a few days noticed backup camera and radio not working. Called dealership and said call service and we'll make it right. Went back to dealership thinking they would stand behind product they just sold. I was told by Ryan (used car manager) it is was it is. They said they would gladly fix everything for $300. I was shocked and disappointed. I was considering another vehicle on their lot but now steering clear. Would tread carefully when dealing with these folks. More

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Making it happen Thankful is the word Steve made it happen along with the others at Lima auto mall. I got the car I wanted and the service was incredible... Thankful is the word Steve made it happen along with the others at Lima auto mall. I got the car I wanted and the service was incredible... More

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Alan was very helpful & showed me how everything worked. He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go bac He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go back if I ever trade cars. More

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Low pressure & friendly We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We end up trading in our old car for the Volt. Steven Wilkerson (sales) was, professional, very polite, low pressure, and found answers to our questions. He also admitted not knowing a lot about the Volt. His honesty was refreshing since our experience has been that few dealers know much about the Volt; a plug in extended range electric - a.k.a hybrid ) and may try to steer you to another vehicle. Completing the paperwork and a service visit at a later date to replace damaged air intake molding as part of the sale also went smoothly. A very good car buying experience overall. More

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good service & friendly sales people. We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with good information we asked for.All options were given to us.We were very pleased & is the 2nd car we bought here. More

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Awesome Dealership! I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and accomadating. I recently moved out of area and have not found a dealership in the same league. I purchased 2 vehicles from the Lima auto Mall and if was closer I would purchase again! More

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