Keith Trowbridge | Page 7

Had a 730 appointment for an alignment. Was quoted a time frame of 2 hours, thus 930am. I had to keep inquiring with Kayla about the status of my car. She was vague and then tried to sell m Was quoted a time frame of 2 hours, thus 930am. I had to keep inquiring with Kayla about the status of my car. She was vague and then tried to sell me repairs that I had done myself and the reason the car was in being serviced. She knew it was urgent for me to be at work and yet she didn't check on my car and it was done and sitting....and not until I went into to service office did she then inquire about my car...sending a text message to tech. Instantly the tech walked in with my keys and paperwork. She then passed me off to another advisor. I was charged for 'environmental fees' on an alignment and did not receive an alignment spec sheet either. She said my alignment wouldn't be within spec because I had a bad right LCA, which I just replaced with a brand new oem lca. My car pulls hard to the left after the alignment. I don't feel I got a quality alignment and sought a second opinion, where I was notified that I got a 'LAZY' alignment. My car now drives straight. I will not be returning to Corwin Ford. I have a been a customer of Gus Johnson since 2015 and this was by far the worst experience I have had at any Ford dealer. More

by MUSGROVE.JOSH Verified Customer Verified Customer

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I have found them to be efficient, thorough and honest to deal with. I am very satisfied with them. deal with. I am very satisfied with them. More

by regamon Verified Customer Verified Customer

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Service center is very hard to get to. The automated answer service is not user friendly. Never gives you the option to talk to a person. We have a problem with a part they put on. Called The automated answer service is not user friendly. Never gives you the option to talk to a person. We have a problem with a part they put on. Called and finally got someone. They said they would call back within an hour. Still have not gotten a call. Disappointed. Used to get great service. More

by NONE23 Verified Customer Verified Customer

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We really appreciate the help to get our car fixed while in a pinch!! A great experience! in a pinch!! A great experience! More

by HALVER74 Verified Customer Verified Customer

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Excellent Service Department with full explanation of all work performed along with documentation. Keith and Madeline are a credit to Corwin Ford. work performed along with documentation. Keith and Madeline are a credit to Corwin Ford. More

by WRIGHT1HD Verified Customer Verified Customer

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Madeline is a top notch advisor. She always goes above and beyond for her customers. She always goes above and beyond for her customers. More

by JAKETURNER509 Verified Customer Verified Customer

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No time and quick work, good job . Will call Corwin again . Good pleasant employee to deal with. Will call Corwin again . Good pleasant employee to deal with. More

by LETNPICO1953 Verified Customer Verified Customer

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Jeff did a good job explaining what was done to our Lincoln MKX, The updates required for the SYNC system, and How often we should bring the vehicle in for further updates. He also explained why the co Lincoln MKX, The updates required for the SYNC system, and How often we should bring the vehicle in for further updates. He also explained why the codes engine Service light kept coming on and why we needed to erase the codes after installing a new oxygen sensor that the parts stores were not able to reach and erase With their OBCD tool More

by CHBRACE4950 Verified Customer Verified Customer

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Very good people to work with. Listened to what I was looking for and took me to those trucks. Good experience. Listened to what I was looking for and took me to those trucks. Good experience. More

by TODDMATHISON Verified Customer Verified Customer

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It lacks the personal friendly atmosphere that Gus Johnsons had. It is buisness specific not customer oriented. Johnsons had. It is buisness specific not customer oriented. More

by SCHERRYH Verified Customer Verified Customer

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