Kelcey Jordan | Page 3

I gave one star because I couldn’t make it any lower. This is the absolute worst service center I have encountered This is the absolute worst service center I have encountered More

by mboyd307912 Verified Customer Verified Customer

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Great Dealership with tons of selections and great prices. Was really happy with the selection of vehicle and quality of service. prices. Was really happy with the selection of vehicle and quality of service. More

by cbable Verified Customer Verified Customer

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Ms. Travae was great she showed great customer service and answered all my questions. She was able to get me the vehicle I wanted in the same day. She also addressed and resolved any concerns I had with t and answered all my questions. She was able to get me the vehicle I wanted in the same day. She also addressed and resolved any concerns I had with the vehicle. Great work Travae, I appreciate your great customer Service. Also Kelcey was great as well. Thanks Kelcey. More

by Mac Verified Customer Verified Customer

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Well we thought it was nice and smooth until we saw how many inquiries they made on my credit just to go back and use BayPort credit Union and then they failed to tell me that they used so many inquiries many inquiries they made on my credit just to go back and use BayPort credit Union and then they failed to tell me that they used so many inquiries on my credit report and I think they should have told me so that to me was not good so they get a big fat F in the sales department. More

by JACINTATRINIDAD44 Verified Customer Verified Customer

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I am currently waiting to have two services completed. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. More

by crystal Verified Customer Verified Customer

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Great experience sales crew very knowledgeable I would definitely recommend your company to other buyers definitely recommend your company to other buyers More

by WHUMPHREY53 Verified Customer Verified Customer

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The dealership greeted us instantly. Reviewed our needs and found a perfect match. Amber our sales associate was professional and great to work with. When everything was complete she eve Reviewed our needs and found a perfect match. Amber our sales associate was professional and great to work with. When everything was complete she even delivered our new vehicle to our house. So convenient More

by JOEYCATERBONE Verified Customer Verified Customer

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Nick Welling was so helpful and never gave up finding just the right vehicle for us. He was kind, patient and professional. Kelcey was also very kind and helpful in getting us our car. Highly recommen just the right vehicle for us. He was kind, patient and professional. Kelcey was also very kind and helpful in getting us our car. Highly recommend this dealership. More

by joycewcrowder Verified Customer Verified Customer

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Jake Lynch took great care of me in my purchase of my new ford mustang, he was very nice and informative on the vehicle even bringing it to me after it needed a software update. ford mustang, he was very nice and informative on the vehicle even bringing it to me after it needed a software update. More

by marc54850 Verified Customer Verified Customer

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I purchased my 2021 jeep Wrangler Unlimited through Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low, and tires that were visibly cupped (improperly worn). Clayton was quick to schedule an appointment for me with the service department, which was great. I thought all is well, until the day of the appointment. I get there get checked in and the service advisor goes to look over the issues I was scheduled for. After looking over the vehicle he says that he agrees with my concerns but that he has to go talk to the sales manager Kelcey Jordan, whom came over looked at all for tires and in summary says yes they’re bad. After a brief wait the service advisor, Edwin, came over and said that Kelcey had only authorized the replacement of the front two tires. To which I stated that doesn’t make since, because no vehicle on any lot has miss-matched tires, so why would they give me miss-matched tires. Mind, at this point, I bought the Jeep Sept 27, 2024 and the appointment was October 11, 2024. I had driven from the lot to the naval base and to my house. I expressed my above noted concerns with Kelcey, whom made it seem like he was doing me a service by even changing the tires, when they’re warrantied in the contract info. He also stated with a confrontational tone, to not only me but my wife that they are not required to provide the same tires that came on the vehicle and that he could not afford to put the same brand new tires on my vehicle, charging me approximately $305 for the tires when a single tire retails for less than $200. I attempted several different avenues and had both Edwin and Clayton advocating for me. I am by no means trying to swindle my way into a full matching set of brand tires. I just wanted what was right to be done and that wasn’t the case because it is considered to be a blue dot certified vehicle and I should not have to put brand new tires on the jeep after having only owned it for two weeks. Whomever is doing RO/state inspections should not have allowed this vehicle onto the lot for sale with tires like this, it is a safety concern and bad for business. Why after paying $40,000 for a vehicle barely 2 weeks ago is the sales manager not willing to do what should have been done prior to anyone purchasing the vehicle? More

by dalberstadt Verified Customer Verified Customer

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