Kelia is truly outstanding, incredibly kind person,
professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w
professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him.
My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department.
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by matijasevicuros
Service Price Transparency
I was told 2 hours.
I had to wait nearly 3 hours. I was not happy.
I had to wait nearly 3 hours. I was not happy.
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by ALBAILEY
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Volkswagen of Downtown Chicago responded
At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for your time!
Great service team.
Alonzo is one of the best. Amazing location and great customer service.
Alonzo is one of the best. Amazing location and great customer service.
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by Sean
Service Price Transparency
Sep 01, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.
I’m not sure about the dealership but the fact that they
employ such a jerk says something
employ such a jerk says something
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by Amazingspecimenz
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2025 -
Volkswagen of Downtown Chicago responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
It's a nice newer facility.
The staff was nice and offered me an uber which I liked
The staff was nice and offered me an uber which I liked
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by CAMPBELLKAMERON
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Volkswagen of Downtown Chicago responded
Kameron, we are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Kelia has been great.
Hopefully it’s really really fixed this time and the lights won’t go off again.
Hopefully it’s really really fixed this time and the lights won’t go off again.
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by DREWEVANS2
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much, Drew, for your kind words for Keila and for taking the time to leave us this wonderful feedback!
Fred B is super knowledgeable about my car.
I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot.
Only
I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot.
Only service center I go to.
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by ERNESTGOMEZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Volkswagen of Downtown Chicago responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Came in for 70,000 service.
Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a qua
Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a quart after being changed Not a great experience
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by Jeff in 60613
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Volkswagen of Downtown Chicago responded
Jeff, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for your time!
Thank you for all you do.
Keila is a plus to your organization.
She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo
Keila is a plus to your organization.
She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure working with you.
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by THELMADAVIS3l
Verified Customer
Verified Customer
Aug 01, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
Love the customer service.
I was helped quick and the service to my vehicle was done quick.
I was helped quick and the service to my vehicle was done quick.
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by JEERANARDNIK
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!