Kelia House

Their work was amazing but their customer service could have been better with me. Thanks have been better with me. Thanks More

by WNG4 Verified Customer Verified Customer

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Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales ! Great place to bring your VW vehicle for service or sales More

by FordF150 Verified Customer Verified Customer

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Nice environment because I wait during service. Wish could be just a little faster though. Wish could be just a little faster though. More

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very satisficed after coming to Downtown VW. Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near fu Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near future More

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Kelia was the most helpful and accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for me, adjusted my bill with a supervisor, and handled a few accidental issues. She arranged transportation for me to and from the dealership and worked with me above and beyond with my schedule with regard to the loaner vehicle. I can’t recommend Kelia and the Downtown VW dealership highly enough! Thank you. More

by jillrnadler Verified Customer Verified Customer

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Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to and from the dealership! Unbelievable! She worked with the supervisor to adjust my bill, and remedied a potential problem with a part that was accidentally broken in the process of temporarily returning it to me. She took care of everything with patience and professionalism. I can’t recommend Kelia and this dealership highly enough! Thank you! More

by jillrnadler Verified Customer Verified Customer

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Kelia was unbelievably helpful and professional. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She even arranged transportation to and from the dealership for me! In my 27 years of leasing and owning VWs, I’ve never experienced better customer service! I can’t recommend Kelia and Downtown VW highly enough. More

by jillrnadler Verified Customer Verified Customer

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Came in worked with Clarence, and Angel. I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! More

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Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process We were a little trouble and he made it a smooth and easy process More

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A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. person they serve. Ethical and honest. You don't find that much now. More

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