

Industry Experience
2 yrs, 9 mos
60 Reviews
Write a Review60 Reviews of Kelia House
May 06, 2025
Their work was amazing but their customer service could have been better with me. Thanks have been better with me. Thanks More
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode
May 05, 2025
Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales ! Great place to bring your VW vehicle for service or sales More
Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Fred Borek, Alonzo Bass, Grant Bode, Michael Boos
April 28, 2025
very satisficed after coming to Downtown VW. Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near fu Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near future More
Other Employees Tagged: Shaun Scriven, Jimmy Caprile, Davis Luckett, Clarence Smith
April 28, 2025
Kelia was the most helpful and accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for me, adjusted my bill with a supervisor, and handled a few accidental issues. She arranged transportation for me to and from the dealership and worked with me above and beyond with my schedule with regard to the loaner vehicle. I can’t recommend Kelia and the Downtown VW dealership highly enough! Thank you. More
April 28, 2025
Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to and from the dealership! Unbelievable! She worked with the supervisor to adjust my bill, and remedied a potential problem with a part that was accidentally broken in the process of temporarily returning it to me. She took care of everything with patience and professionalism. I can’t recommend Kelia and this dealership highly enough! Thank you! More
April 28, 2025
Kelia was unbelievably helpful and professional. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She even arranged transportation to and from the dealership for me! In my 27 years of leasing and owning VWs, I’ve never experienced better customer service! I can’t recommend Kelia and Downtown VW highly enough. More
April 28, 2025
Came in worked with Clarence, and Angel. I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! More
Other Employees Tagged: Jimmy Caprile, Davis Luckett, Clarence Smith, Angel Guadalajara
April 25, 2025
Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process We were a little trouble and he made it a smooth and easy process More
Other Employees Tagged: Danny Aguilera, Jonathan Oomens, Rocco Cesario, Jimmy Caprile, Davis Luckett, Julie Alejandre, Clarence Smith
April 22, 2025
A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. person they serve. Ethical and honest. You don't find that much now. More
Other Employees Tagged: Clarence Smith