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Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
70 Reviews

Industry Experience

2 yrs, 9 mos

4.7

70 Reviews

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70 Reviews of Kelia House

May 28, 2025

Dealership Rating
Employee Rating

This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy More

by DBARTLET0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

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May 28, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Rocco Cesario, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Rocco Cesario, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 23, 2025

Dealership Rating
Employee Rating

Kelia and Fred gave me courteous and professional service. This time went way much better than previous experience. More

by julio4220
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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May 23, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 21, 2025

Dealership Rating
Employee Rating

Kelia made certain that the part was available before taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership. More

by SSBICAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco , Mohammed, the car porter.

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 20, 2025

Dealership Rating
Employee Rating

Every time I brought my car in there was an issue. On there part and I’m still having issues More

by WENDYNELSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 23, 2025

Volkswagen of Downtown Chicago responded

Hello Wendy: At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

May 17, 2025

Dealership Rating
Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

Dealership Rating
Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Julian Perez, Rocco Cesario, Jay Jaber, Alonzo Bass

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May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

Dealership Rating
Employee Rating

My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 13, 2025

Dealership Rating
Employee Rating

Easy to work with and always helpful. good location with easy access to the service center. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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