Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
75 Reviews

Industry Experience

2 yrs, 10 mos

4.7

75 Reviews

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76 Reviews of Kelia House

June 21, 2025

Dealership Rating
Employee Rating

great facility and coffee. NEAR THE FARMERS MARKET. GOT FLOWERS WHILE I WAITED FOR MY CAR. WILL COME AGAIN More

by 123
Service Price Transparency
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Recommend Dealer
Yes

June 19, 2025

Dealership Rating
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Every time I come here, I have an excellent visit. They have a fancy free Bevi water machine, fancy free coffee machine, multiple TVs, outside lounge, and everything is so clean and beautiful. Also, e More

by MIKEZAFIRIOU0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Fred Borek

Jun 20, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

June 12, 2025

Dealership Rating
Employee Rating

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
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Workmanship
Service Time
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Recommend Dealer
Yes
Jun 12, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 05, 2025

Dealership Rating
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Volkswagen of Downtown Chicago’s service department was fantastic—quick, professional, and kept me fully informed throughout! More

by Ashleynowacki89
Service Price Transparency
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Recommend Dealer
Yes
Jun 05, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 04, 2025

Dealership Rating
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great service from the service dept everytime. Speedy and effective and fair priced. will come back again More

by 123
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 04, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 04, 2025

Dealership Rating
Employee Rating

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 28, 2025

Dealership Rating
Employee Rating

This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy More

by DBARTLET0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

May 28, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 23, 2025

Dealership Rating
Employee Rating

Kelia and Fred gave me courteous and professional service. This time went way much better than previous experience. More

by julio4220
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

May 23, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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