Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House | Page 2

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
89 Reviews

Industry Experience

3 yrs, 10 mos

4.7

89 Reviews

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89 Reviews of Kelia House

August 01, 2025

Dealership Rating
Employee Rating

Love the customer service. I was helped quick and the service to my vehicle was done quick. More

by JEERANARDNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Michael Boos , Alonzo Bass, Fred Borek

Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 01, 2025

Dealership Rating
Employee Rating

Thank you for all you do. Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo More

by THELMADAVIS3l
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 26, 2025

Dealership Rating
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Exceptional service, great staff to deal with. Highly recommend! I will be taking my car there from now on. More

by MY3RDEYEMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

Jul 26, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

Dealership Rating
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It took a while for the parts to come in and the service to be completed, but Kelia was very friendly, helpful, and communicative the whole time. More

by clareh
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kelia met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 24, 2025

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The dealership is very friendly and easy to access. It is better to have an appointment. More

by Demitriak
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 24, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 24, 2025

Dealership Rating
Employee Rating

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Zafiriou, Julian Perez, Rocco Cesario, Michael Boos , Fred Borek, Jay Jaber

Jul 27, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 17, 2025

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Employee Rating

Prompt service, friendly personality, excellent work, very fast and thorough. I didn’t have any worries throughout. More

by COLOGNOLE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado , Alonzo Bass

Jul 17, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 14, 2025

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Employee Rating

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2025

Dealership Rating
Employee Rating

Kelia was very helpful while my car was in service. They were honest and informative. I really enjoy the videos showing and explaining what was seen while my car was getting inspected. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass, Grant Bode

Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 25, 2025

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Employee Rating

The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Rocco Cesario, Michael Boos , Alonzo Bass, Grant Bode, Fred Borek, Jay Jaber

Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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