Kellen Poto | Page 5

I absolutely hate this place. WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is AL WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is ALWAYS nasty. The services department is the absolute WORST especially the service manager. We’ve been to this place 3 times and every single time it’s been an issue every time. The first time they had us waiting 6 hrs for an oil change and fluids top off which was covered under our warranty. They gave us a $275 bill for services we didn’t even need. The second time we had to get towed there due to our tire popping. They said it would be ready the next morning due to them having to get the tire from another dealership. The car wasn’t ready till closing time. Now this time. Our appointment was at 8 AM so we did an overnight drop off. The appointment is for brakes, wheel alignment and a diagnostic test. They called and said they haven’t even started on the car and don’t understand what the diagnostic is for. I hate this establishment! We’re going to checkered flag and will not be returning. I do not recommend this place for service at all. This is a really bad look for Casey and I say that because I loved Casey Honda. More

Report | Print

I came from out of state to get and CPO M2. He knew everything about the car and the owner (Al repeat customer at Casey). Kellen went above and beyond to make a 200 mile trip to the showroo He knew everything about the car and the owner (Al repeat customer at Casey). Kellen went above and beyond to make a 200 mile trip to the showroom was worth the effort. Kellen has a ton of talent working with him. The entire team was supportive and made me feel like royalty from beginning to end. Needless to say the return trip was much faster! Thanks to Kellen and Casey BMW More

Report | Print

I was going through a lot. Buying a car seemed to be the last thing I needed but I had too. It absolutely needed to be done. Kellen made the process easy and was emotionally su Buying a car seemed to be the last thing I needed but I had too. It absolutely needed to be done. Kellen made the process easy and was emotionally supportive. I feel like he could my therapist. More

Report | Print

Kellen was amazing to work with and is a consummate professional, not pushy at all, took the time to really listen to my questions/concerns, and breaks the mold of your stereotypical car salesman. professional, not pushy at all, took the time to really listen to my questions/concerns, and breaks the mold of your stereotypical car salesman. More

Report | Print

Bought a BMW 430i, great service: clear breakdown, quick process, and welcoming dealership atmosphere. Recommend! process, and welcoming dealership atmosphere. Recommend! More

Report | Print

Kellen is very straight forward and upfront when it comes to business will be back in the future! to business will be back in the future! More

Report | Print

My wife and I had a great experience at Casey BMW. Kellen was very knowledgeable and friendly. We were coming out of a lease from Volvo and wanted to switch back to BMW. We were very at ease during t Kellen was very knowledgeable and friendly. We were coming out of a lease from Volvo and wanted to switch back to BMW. We were very at ease during the process and Kellen explained everything thoroughly. We ended up getting into a 2025 BMW X drive 40i. This is the first EV vehicle we have ever driven and it does NOT disappoint. We previously had 5 gas powered BMW’s in the past and were reluctant to go all electric. The BMW X drive 40i is by far the smoothest and quietest BMW we have ever had, not to mention the acceleration. We were very pleased with the overall experience. Anyone that is in the market for a vehicle- I highly recommend the BMW X Drive 40i and be sure to ask for Kellen!! More

Report | Print

Absolutely love Casey BMW and Kellen was top notch with his customer service. We never felt pressured.and we felt he had our best interest at heart. He will be our salesman with Casey going forward. his customer service. We never felt pressured.and we felt he had our best interest at heart. He will be our salesman with Casey going forward. More

Report | Print

Very professional and simple process. Thanks for everything, I hope that you continue on and be successful, again thanks for taking the time with me. Thanks for everything, I hope that you continue on and be successful, again thanks for taking the time with me. More

Report | Print

Great experience! Thank you for making the buying process easy! Would definitely recommend to others. Thank you for making the buying process easy! Would definitely recommend to others. More

Report | Print