Kelli Morland | Page 3

Great dealership I've been dealing with Lafontaine for years. Very emaculate place. People are beyond nice. Kevin & Victoria are great service people. Love this plac I've been dealing with Lafontaine for years. Very emaculate place. People are beyond nice. Kevin & Victoria are great service people. Love this place. Mr. Tyrone Zajac More

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Super sales lady Mrs Kelly Moreland is an outstanding rep for your dealership...no surprises...greAt demo of the Lacrosse....very knowledgable and more importantly... Mrs Kelly Moreland is an outstanding rep for your dealership...no surprises...greAt demo of the Lacrosse....very knowledgable and more importantly...very personable....we have purchased our last two leases from her because of her expertise and her honest and forthright approach....Mr and Mrs Bryan Heinig More

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BEST Car Shopping Experience After visiting a handful of dealerships and having nothing but negative experiences, I was referred to Klint at LaFontaine Buick GMC Cadillac by a for After visiting a handful of dealerships and having nothing but negative experiences, I was referred to Klint at LaFontaine Buick GMC Cadillac by a former coworker. From the moment I walked in the door, I knew it was going to be a great experience. Kelli greeted me and grabbed me a cup of coffee. (So nice!!) Klint was with another guest when I arrived so I was taken to his assistant, Ron. Ron took down all of my details - current vehicle, what I was looking for (white Buick Encore), price range, etc. Ron and Klint found the exact car I was looking for and gave me the keys to test drive while they ran some numbers. By the time I made it back to the dealership, they had an offer waiting for me and it was the best offer I had seen at any dealership. I was blown away by how well they worked with me that I thought there had to be a catch! Nope - they are just wonderful people to do business with and want to make the customer experience a positive one. Ron helped me set up my OnStar services and took my car to be detailed. Klint introduced me to David to finish signing the papers. David was dynamic and made signing what feels like 8,000 pages of documents much better! I then got my keys and headed home in my new whip! I arrived at the dealership around 1:30 p.m. and was out of there before 5:00 p.m. - keep in mind, this was a Saturday AND their second to last sales day of their month, so it was very busy. Putting that into perspective, it was a very short process. I have nothing but positive things to say about LaFontaine, as well as Klint, Ron, David and Kelli. Everyone was kind and personable - I felt like they truly cared about me. The entire car buying experience at LaFontaine was exactly how buying a car should be - fast, easy, fun! Thank you to all at LaFontaine!! More

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Car maintenance and purchase of new car Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again went above and beyond helping me. She has the interest in her customer. Highly satisfied. More

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New SUV Purchase - Kelli Morland. Kelli did an excellent job of helping us select the right vehicle for our needs. She was very professional and gave us the best deal possible. We fe Kelli did an excellent job of helping us select the right vehicle for our needs. She was very professional and gave us the best deal possible. We felt Kelli was looking out for our interest in getting the best value in a new vehicle. In fact all the personnel (Kelli for sales and Katherin Cole for finance) at LaFontaine were friendly, courtesy and very helpful. GOOD JOB TEAM! More

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Love this dealership! I hate buying cars, and find it to be a very stressful situation. Kelli Morland make this experience very enjoyable and she was very honest throughou I hate buying cars, and find it to be a very stressful situation. Kelli Morland make this experience very enjoyable and she was very honest throughout the entire process. We will be going back for all of our future car purchases! More

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Pleasure to Work With Working with Kelli Morland is always such a pleasure. This was our second lease from her and we have recommended her to two family members in between Working with Kelli Morland is always such a pleasure. This was our second lease from her and we have recommended her to two family members in between our leases. She has the greatest sense of humor and works hard to find the best fit for our family needs. She is diligent and gets back to us right away with any questions we ever call her with. Her prices are always the best. We would refer her to anyone that asks. -Pierre and Brenda Kuza More

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Great, customer focused dealership We purchased our 2009 Escalade from LaFontaine and the sales experience was excellent - we felt we got a fair price and Kelli was very accommodating i We purchased our 2009 Escalade from LaFontaine and the sales experience was excellent - we felt we got a fair price and Kelli was very accommodating in terms of schedule and she even hooked our son up with new headphones for the DVD player in the back seats! I just had to bring the vehicle in for what we suspected was the drivers front wheel bearing going out - they discovered that both front bearings were toast, as well as the hubs, and replaced everything for us under our extended warranty. Victoria was extremely helpful and I will be happy to work with her again if service needs arise. I opted to wait for the work and as expected, it took about three hours. But it was a comfortable three hours in their lounge area, and I even ate lunch at the cafe, which was delicious - and I'm being frank here, I wasn't sure what to expect out of it, but I can see why people opt to eat there, not just because it's the only real option for those who are waiting on repairs. The little boutique is fun to browse while waiting, too. I loved seeing the EV charging stations on the building, too. This dealership seems to have taken the approach of catering to the customer, and it is really delightful to be on the receiving end of those efforts. We will return here to purchase our next vehicle, and recommend this location to others without hesitation. More

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Kelli Morland was terrific and gave 110% finding the correct car with very limited time to do so. I could not be happier with her assistance. Thank you Kelli!!!!!!! correct car with very limited time to do so. I could not be happier with her assistance. Thank you Kelli!!!!!!! More

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I just leased a new Buick Verano from Kelli at LaFontaine Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2 Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2003 Vibe with 160,000+ miles needed to be replaced but I didn't want to spend a lot of money. He immediately contacted Kelli, who had helped him lease a Buick LaCrosse a few months back. He texted me around 11 am with their best deal...I got my information to Kelli by 2:00...I was at the dealership by 5...I was home by 7. It was quick and easy. Kelli worked with me to get the best deal and actually helped me find some rebates through third-parties that saved me money. She introduced me to the service center, went through all the "bells and whistles" on my new car step-by-step and, even though she had another customer waiting to purchase a substantially more expensive vehicle than mine, stayed with me until the Finance Manager was available. Everyone, from Kelli to Victoria (Service Department) to Chris Herrera (Finance) was pleasant, courteous, and upfront. The Sales Manager came in and thanked me for purchasing from LaFontaine. It should've been the other way around; I thank LaFontaine and look forward to doing all of my future business with them. More

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