Kelly Cranford

Whoever the tech was that fixed the recalls completely ripped everything out of my central console and just left it in the seats. I am very disappointed that they did that. How hard is it to just put it b ripped everything out of my central console and just left it in the seats. I am very disappointed that they did that. How hard is it to just put it back where you took it out of. More

by MILLICAN.MICHAEL93 Verified Customer Verified Customer

Helpful 0

Report | Print

Extremely operated for reasons any business like this should be considered adequately capable for the the job. should be considered adequately capable for the the job. More

by JGMONEY1978 Verified Customer Verified Customer

Helpful 0

Report | Print

Rachel continues amazing service every time I bring my forerunner in the dealership. She is friendly, helpful and the entire service team is easy to work with. forerunner in the dealership. She is friendly, helpful and the entire service team is easy to work with. More

by WALKERHOMEINSPECTION Verified Customer Verified Customer

Helpful 0

Report | Print

I always get great service there and everyone is friendly. Also very clean. I’ve been living in Mineral Wells, TX, 7 yrs and been going there ever since and will continue going there as long as I friendly. Also very clean. I’ve been living in Mineral Wells, TX, 7 yrs and been going there ever since and will continue going there as long as I can afford the gas. Lol… More

by TYRELLAM1229 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service done in a timely manner and the service people went above and beyond to meet my needs. I would highly recommend them! people went above and beyond to meet my needs. I would highly recommend them! More

by BANMOM Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was kind and helpful and got our recall taken care of quickly! Thank you!!! care of quickly! Thank you!!! More

by BECCA_0974 Verified Customer Verified Customer

Helpful 0

Report | Print

Good stuff. Friendly service coordinator that listened to what I needed. I appreciate that. Blah blah blah what I needed. I appreciate that. Blah blah blah More

Helpful 0

Report | Print

I have been bringing my truck to your dealership for over five years. Rachel Simms is a consummate professional. She is what customer service is all about. Everyone I encounter in the service department is five years. Rachel Simms is a consummate professional. She is what customer service is all about. Everyone I encounter in the service department is friendly and helpful. I am a Vietnam Veteran and would like to think that you offer a military discount. That certainly would let we veterans know that you understand and appreciate our service and sacrifice. Thanks More

Helpful 0

Report | Print

. Went to Shotttenkirk for an oil change. $78.00 later was on our way home. Got home and checked everything over as I usually do, only to find the eng. air filter was not checked as the cabin filter. Both was on our way home. Got home and checked everything over as I usually do, only to find the eng. air filter was not checked as the cabin filter. Both were plugged and nasty. . Replaced both myself. Don't know what happened and how it was missed, but it needs to be fixed. Contacted Shottenkirk, no response. Have two other Toyota's do not know if I will return. More

Helpful 0

Report | Print

Coming from a Toyota family, This Toyota dealership this is one of the best. Service dept is first class. is one of the best. Service dept is first class. More

Helpful 0

Report | Print