Kelly was very nice to me ?He did very good service? I come in many times,he never was tired of me?I asked him many questions ,he always answers carefully!
Had a pretty good idea of what I was looking for. Came in about 30 minutes before close and Kelly was about to take off for the night but greeted me happily. I told him what I was looking for and he didn’t try to sell me on anything else. I checked out 2 vehicles in particular that I had already saw online and made my decision fairly quickly. I decided on a Honda Accord which was priced well below Kelly blue book. Kelly ended up waiting with me until 1Opm while we got the paperwork wrapped up. Great Customer Service!
"Kelly went above and beyond!"
He was empathetic and receptive to my needs, and worked with me in a kind/compassionate manner. He went out of his way to help make sure I got the car that I wanted; I had a long drive to the dealership and he held the car for me until I got there. It was fully taken care of before I left. I would highly recommend Kelly to anyone!!
This was my first experience shopping at this Honda dealership. The staff was very helpful and made my car buying experience super easy and enjoyable.
"Great Experience "
I have had several sales pitches at car dealerships that have made me gun shy to car shop. Today I had a totally different kind of experience. All of the people My son and I dealt with at Germain Honda Dublin went above and beyond to make us feel that we were able to ask questions, take our time, and provide us with every possible option to make us comfortable. I have had many cars but have never been treated better and have never had the throughness from each person we encountered.
- mechanic Mark 7
We were immediately and warmly greeted when we walked in. Our car purchasing experience just kept getting better. Kelly Hettinga was so knowledgable and caring. He seemed to put his finger on exactly what we needed. He gave us time to talk out our selection. When we made our choice he made sure that everything was just right. Thank you also to Ryan, the manager who made us feel at home. John Richard from finance was patient and answered all of our questions.
Other Employees Tagged:
, John from finance
"2015 Honda CR-V"
My husband and I originally went into Germain Honda of Dublin looking for a Honda Accord which Kelly happily showed us! We changed our mind and decided we wanted another CR-V and Kelly helped us find one that was perfect for our family. Kelly was very patient with us as my husband and I discussed our trade in options. He worked with his finance manager to put together a trade in offer we were comfortable with, but never pushed us to make a sale. He encouraged us to make the best decision for our family! Kelly was caring, accommodating and even helped entertain our small child throughout the process. (Our son liked him so much he made sure to tell him goodnight and gave him a hug before leaving lol). Lastly, Kelly stayed late (past 9pm) while my husband was finishing up financing so he could see him off in our new CR-V! Highly recommend working with Kelly!
"Bought a used 2017 Hyundai Elantra "
Hands down the best experience I’ve had. Went to multiple other dealerships who was not really working with me and my needs but when I came to Germain Honda and worked with Kelly and Jheni every thing moved extremely quickly got me in and out with an amazing car!!! Customer service 100/100!!! Thank you again Kelly??
Kelly actually took the time to help me schedule and reschedule repairs
Then he met me when I brought my car in
He personally tested my car
He wasn’t satisfied and asked mechanics to check more things
It works beautifully
Saved me another trip to have more work done
He cared as if it were his own
This is getting to rare today
Kelly helped my son and me find an excellent used car that fit my son’s budget and needs. He continued to communicate with us throughout the buying process. Positioning himself as an information provider. Kelly is a natural in his role as a professional sales person.