"1st car purchase for my son"
Kelly was great to work with as he helped my son navigate through his 1st car purchase and especially since we arrived at closing time!
"Looking for a CRV"
We had a great experience with our salesperson, Kelly Hettinga! He was able to find exactly what we needed. I would highly recommend Germain Honda for used cars.
"Good people great prices"
Kelly was great to work with and cared about what he did. We had a great experience and would definitely recommend shopping for your next vehicle here.
"Simple, Fast, and painless"
We had called ahead to make sure the vehicle was available because we were driving over an hour and a half to the dealership. After we were transferred to Kelly, he personally ran out to make sure the van was available and ready to go when we got there. He was very pleasant and informative and very polite (we are crazy and brought our 2 kids with us because we wanted to make sure the van fit our exact needs when we took it for a test drive). Kelly was prompt, gave us our space with our kids, and made the deal with our trade in possible. We couldn't be happier and will definitely be making the hour and a half drive again when we purchase our next vehicle! Thanks again!!
"Easy and simple car shopping process. "
Kelly made the car shopping process simple. He was very friendly and personable. He let me lead the way with what cars I wanted to look at and drive and went out of his way to fulfill a few requests I had on the car I ended up purchasing. Very happy with my overall experience.
I decided to trade in my car spur of the moment. The whole experience was simple and easy with excellent customer service. Kelly was very helpful and easy to reach and work with. I appreciated how easy it was to get everything done on my schedule in a short amount of time.
"Positive Buying Experience"
Kelly made buying a car a pleasant experience, which I wasn’t sure was even possible. He had the vehicle ready for a test drive when I arrived at the dealership, When I decided to buy, he helped me to get the payments where I wanted them, as well. When I test drove the car, I loved it but noticed a problem that needed repaired before I would take it home. Kelly and the service department expedited that repair so that I would have the vehicle for our vacation the next week, which was wonderful. I was disappointed that the interior of the car had not been cleaned sufficiently, but Kelly also made sure this would be done for us and that I would have a loaner that day. The employee who finished the buying process with me was also exceptionally kind and helpful. I truly appreciated the willingness to go the extra mile and will definitely reach out to Kelly when we buy again.
Germain has a great product and Kelly understands that. We looked at a couple of cars online and Kayla got back with us right away via email. We told her we were heading there and she set us up with Kelly. Kelly had the keys ready for a test drive when we arrived. We explained where we were financially and Kelly worked with us to get it. Buying a car can be frustrating and but this was pretty painless.
"Very satisfying and professional"
Kelly was very nice to deal with. He handled the sale to us very professionally. I will definitely go back to him when I next buy a car.
"Great experience, very happy with purchase"
Kelly was great to work with, because he wasn’t pushy at all, he listened and made time to understand what we were looking for, and he was very thorough in taking us through looking at different vans (we never felt rushed or like his attention was elsewhere, which has been the case before). He answered all our questions and worked to find answers to anything he didn’t know. He explained the purchasing process well and worked with us to ensure we were happy with the final results, even having the van re-detailed since the original cleaning wasn’t up to par. After purchase, he followed up and made sure we were happy with everything. It was nice to see him take that time, even though the sale was already complete.